{"id":15054,"date":"2018-12-24T08:04:40","date_gmt":"2018-12-24T06:04:40","guid":{"rendered":"https:\/\/www.papaki.com\/blog\/?p=15054"},"modified":"2018-12-21T20:06:12","modified_gmt":"2018-12-21T18:06:12","slug":"cs-awards-2018-organization-of-the-year","status":"publish","type":"post","link":"https:\/\/www.papaki.com\/blog\/en\/2018\/12\/24\/cs-awards-2018-organization-of-the-year\/","title":{"rendered":"We are amongst the winners of National Customer Service Awards 2018!"},"content":{"rendered":"<p>2018 bids us farewell in a truly festive atmosphere. It is not just the Christmas lights, the gifts exchanged and Christmas spirit altogether. It is also the fact that December has brought us 3 awards in total! After receiving two distinctions at the e-volution awards, National Customer Service Awards 2018 came to acknowledge our continuous effort to provide service of the highest quality standards, constantly growing the community of happy.people.online!<\/p>\n<p>The Hellenic Customer Service Institute (HCSI), awarded the companies, organizations and executives that set Service as top priority for the 9th consecutive year, in a glamorous ceremony that has already turned into top institution in the business industry.<\/p>\n<p>The date has been set on December 13th, at Megaron \u2013 The Athens Concert Hall. Our participations had been submitted several weeks before, we had made it to the finalists and our representative team had already gathered in Athens, anticipating for the results. Nikos Ipofantis and Grigoris Arnaoutoglou welcomed us in high spirits and presented to us this year\u2019s theme, which was none other than! We were in fact urged to answer a humorous questionnaire respectively.<\/p>\n<figure id=\"attachment_15058\" aria-describedby=\"caption-attachment-15058\" style=\"width: 960px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-15058\" src=\"https:\/\/www.papaki.com\/blog\/wp-content\/uploads\/2018\/12\/48406594_2044757075582018_7849261047943790592_n-1.jpg\" alt=\"\" width=\"960\" height=\"640\" srcset=\"https:\/\/www.papaki.com\/blog\/wp-content\/uploads\/2018\/12\/48406594_2044757075582018_7849261047943790592_n-1.jpg 960w, https:\/\/www.papaki.com\/blog\/wp-content\/uploads\/2018\/12\/48406594_2044757075582018_7849261047943790592_n-1-300x200.jpg 300w, https:\/\/www.papaki.com\/blog\/wp-content\/uploads\/2018\/12\/48406594_2044757075582018_7849261047943790592_n-1-768x512.jpg 768w\" sizes=\"auto, (max-width: 960px) 100vw, 960px\" \/><figcaption id=\"caption-attachment-15058\" class=\"wp-caption-text\">The ceremony is on!<\/figcaption><\/figure>\n<p>Next was the presentation of the sponsors, among which stood Enartia Group, Papaki\u2019s Group of Brands! Throughout the event, there was simultaneous interpretation in Greek Sign Language by Nefeli Rantou, PhD in Athens University and Greek Sign Language interpreter.<\/p>\n<p>Before the announcement of the grand winners of the evening, HCSI President, Mr. Frank Thibaut called Mrs. Agapi Papadaki on stage, as the Head of the Program for Early Intervention at AMIMONI, Association for Visually impaired people with additional handicaps, to receive the honorary \u201cHCSI Award\u201d for planning and implementing the first Playground in Greece for kids with visual impairment and additional handicaps.<\/p>\n<h4>The award<\/h4>\n<p>And\u2026 this brings us to the awards! Categories were only 11, while there were many companies claiming victory. Our suspense is substantial every single time. Quality customer service may be the backbone of our company and the core of our activities, but this does not mean that competition was not great. Even though we had been awarded before in the past, anxiety is not something one gets easily accustomed to, in anticipation of the results.<\/p>\n<p>We had managed to be finalists in two categories. The first one had to do with Innovation in Customer Experience (Small Organization). Irene Papadaki, Head of our Group\u2019s Service Department stood up and waited for the outcome, along with the two other finalists.<\/p>\n<figure id=\"attachment_15060\" aria-describedby=\"caption-attachment-15060\" style=\"width: 1758px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-15060 size-full\" src=\"https:\/\/www.papaki.com\/blog\/wp-content\/uploads\/2018\/12\/eiep_papaki_selfie-1.jpg\" alt=\"eiep_papaki_selfie\" width=\"1758\" height=\"1201\" srcset=\"https:\/\/www.papaki.com\/blog\/wp-content\/uploads\/2018\/12\/eiep_papaki_selfie-1.jpg 1758w, https:\/\/www.papaki.com\/blog\/wp-content\/uploads\/2018\/12\/eiep_papaki_selfie-1-300x205.jpg 300w, https:\/\/www.papaki.com\/blog\/wp-content\/uploads\/2018\/12\/eiep_papaki_selfie-1-768x525.jpg 768w, https:\/\/www.papaki.com\/blog\/wp-content\/uploads\/2018\/12\/eiep_papaki_selfie-1-1024x700.jpg 1024w\" sizes=\"auto, (max-width: 1758px) 100vw, 1758px\" \/><figcaption id=\"caption-attachment-15060\" class=\"wp-caption-text\">A selfie just before the announcement<\/figcaption><\/figure>\n<p>After a selfie with Grigoris Arnaoutoglou, the winner was announced. Although it was not us, our spirit continued to be high of course! We fiercely applauded and cheered for \u0392raincandy Group, the winner of this category and we smiled genuinely and widely, knowing that it was a great honor just being in the final three.<\/p>\n<p>The evening went by smoothly, with awards being given and finalists filled with content, as their efforts had been acknowledged. In fact, a little after the middle of the event there was our award that was handed over. We are talking about the &#8220;Enartia Award, Team of the Year: Customer Service (Big Organization)\u201d! We firmly believe in the dynamics of the team; hence we could not help but feel proud for this sponsorship. Alpha Bank won the award.<\/p>\n<figure id=\"attachment_15062\" aria-describedby=\"caption-attachment-15062\" style=\"width: 960px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-15062 size-full\" src=\"https:\/\/www.papaki.com\/blog\/wp-content\/uploads\/2018\/12\/Papaki_Eiep_Enartia_Award-1.jpg\" alt=\"Papaki_Eiep_Enartia_Award\" width=\"960\" height=\"640\" srcset=\"https:\/\/www.papaki.com\/blog\/wp-content\/uploads\/2018\/12\/Papaki_Eiep_Enartia_Award-1.jpg 960w, https:\/\/www.papaki.com\/blog\/wp-content\/uploads\/2018\/12\/Papaki_Eiep_Enartia_Award-1-300x200.jpg 300w, https:\/\/www.papaki.com\/blog\/wp-content\/uploads\/2018\/12\/Papaki_Eiep_Enartia_Award-1-768x512.jpg 768w\" sizes=\"auto, (max-width: 960px) 100vw, 960px\" \/><figcaption id=\"caption-attachment-15062\" class=\"wp-caption-text\">CEO and Co-Founder of Enartia, Dimitris Anthoulakis, gave Enartia award to Alpha Bank<\/figcaption><\/figure>\n<p>Just before the end, it was our time again to raise from our seats and see if we would receive the Gold. The Category was <strong>Organization of the Year, Customer Service (Small Organization)!<\/strong> Irene Papadaki continued on in great spirit and chatted humorously with Grigoris Arnaoutoglou. Then, she held her breath for a while and finally\u2026\u201cwinner Enartia\u201d.<\/p>\n<p>The Head of Service Department of Enartia Group, the group of Papaki and TopHost, rushed to the stage to receive the award, profoundly touched. \u201cWe are a small organization with huge dreams\u201d she said and right after that, she called the rest of the team on stage! It could not be anything different, since we have accomplished everything through a culture, where togetherness and team spirit play a dominant role.<\/p>\n<figure id=\"attachment_15066\" aria-describedby=\"caption-attachment-15066\" style=\"width: 960px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-15066 size-full\" src=\"https:\/\/www.papaki.com\/blog\/wp-content\/uploads\/2018\/12\/Papaki_Eiep_Enartia_Award_Team-1.jpg\" alt=\"Papaki_Eiep_Enartia_Award_Team\" width=\"960\" height=\"640\" srcset=\"https:\/\/www.papaki.com\/blog\/wp-content\/uploads\/2018\/12\/Papaki_Eiep_Enartia_Award_Team-1.jpg 960w, https:\/\/www.papaki.com\/blog\/wp-content\/uploads\/2018\/12\/Papaki_Eiep_Enartia_Award_Team-1-300x200.jpg 300w, https:\/\/www.papaki.com\/blog\/wp-content\/uploads\/2018\/12\/Papaki_Eiep_Enartia_Award_Team-1-768x512.jpg 768w\" sizes=\"auto, (max-width: 960px) 100vw, 960px\" \/><figcaption id=\"caption-attachment-15066\" class=\"wp-caption-text\">Enartia team gets photographed with the award!<\/figcaption><\/figure>\n<p>Just after 11 the curtain of a brilliant event filled with hope and optimism has fallen. Holding the \u201cGold\u201d within our hands, we took pictures, shared our thoughts and already began thinking about the future. We will carry on following the optimal practices in the customer service industry, constantly trying for innovative services and wow solutions! We will keep the optimistic cheer and, with the coming of the new year, we will schedule even more team trainings, in pursuit of even more innovative means of communicating with our customers.<\/p>\n<p><strong>Thank you for choosing us and through your feedback you have contributed greatly to our course so far!<\/strong> We stand by your side, and we will do whatever it takes, so that you remain by our side too, satisfied from our services, our customer care and our communication.<\/p>\n<p><em>*The main picture and the selfie come from our personal stock. We gladly \u201cborrowed\u201d the rest from HCSI!<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>2018 bids us farewell in a truly festive atmosphere. It is not&#8230; <a class=\"text-colored text-underlined\" href=\"https:\/\/www.papaki.com\/blog\/en\/2018\/12\/24\/cs-awards-2018-organization-of-the-year\/\">\u03a0\u03b5\u03c1\u03b9\u03c3\u03c3\u03cc\u03c4\u03b5\u03c1\u03b1<\/a><\/p>\n","protected":false},"author":24,"featured_media":15070,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"mc4wp_mailchimp_campaign":[],"footnotes":""},"categories":[648],"tags":[2200,2508,2204,2208,2500,2504],"coauthors":[],"class_list":["post-15054","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-our_news_en","tag-awards-en","tag-cs-awards-en","tag-customer-service-en","tag-enartia-en","tag-hellenic-customer-service-institute","tag-organization-of-the-year"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.5 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>We are amongst the winners of National Customer Service Awards 2018! - Papaki Blog<\/title>\n<meta name=\"description\" content=\"Papaki, under the umbrella of \u0395nartia Group, was awarded \u201cOrganization of the Year in Customer Service, in this year\u2019s CS Awards by the Hellenic Customer Service Institute.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.papaki.com\/blog\/en\/2018\/12\/24\/cs-awards-2018-organization-of-the-year\/\" \/>\n<meta property=\"og:locale\" content=\"el_GR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"We are amongst the winners of National Customer Service Awards 2018!\" \/>\n<meta property=\"og:description\" content=\"Papaki, under the umbrella of \u0395nartia Group, was awarded \u201cOrganization of the Year in Customer Service, in this year\u2019s CS Awards by the Hellenic Customer Service Institute.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.papaki.com\/blog\/en\/2018\/12\/24\/cs-awards-2018-organization-of-the-year\/\" \/>\n<meta property=\"og:site_name\" content=\"Papaki Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/Papaki\/\" \/>\n<meta property=\"article:published_time\" content=\"2018-12-24T06:04:40+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.papaki.com\/blog\/wp-content\/uploads\/2018\/12\/Blogimage_papaki_eiepUK.png\" \/>\n\t<meta property=\"og:image:width\" content=\"730\" \/>\n\t<meta property=\"og:image:height\" content=\"486\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Marieta Christopoulou\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.papaki.com\\\/blog\\\/en\\\/2018\\\/12\\\/24\\\/cs-awards-2018-organization-of-the-year\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.papaki.com\\\/blog\\\/en\\\/2018\\\/12\\\/24\\\/cs-awards-2018-organization-of-the-year\\\/\"},\"author\":{\"name\":\"Marieta Christopoulou\",\"@id\":\"https:\\\/\\\/www.papaki.com\\\/blog\\\/#\\\/schema\\\/person\\\/532c862b8c254d282c52e316081c45a6\"},\"headline\":\"We are amongst the winners of National Customer Service Awards 2018!\",\"datePublished\":\"2018-12-24T06:04:40+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.papaki.com\\\/blog\\\/en\\\/2018\\\/12\\\/24\\\/cs-awards-2018-organization-of-the-year\\\/\"},\"wordCount\":889,\"commentCount\":0,\"image\":{\"@id\":\"https:\\\/\\\/www.papaki.com\\\/blog\\\/en\\\/2018\\\/12\\\/24\\\/cs-awards-2018-organization-of-the-year\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.papaki.com\\\/blog\\\/wp-content\\\/uploads\\\/2018\\\/12\\\/Blogimage_papaki_eiepUK.png\",\"keywords\":[\"Awards\",\"CS awards\",\"customer service\",\"Enartia\",\"Hellenic Customer Service Institute\",\"Organization of the Year\"],\"articleSection\":[\"Our News\"],\"inLanguage\":\"el\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.papaki.com\\\/blog\\\/en\\\/2018\\\/12\\\/24\\\/cs-awards-2018-organization-of-the-year\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.papaki.com\\\/blog\\\/en\\\/2018\\\/12\\\/24\\\/cs-awards-2018-organization-of-the-year\\\/\",\"url\":\"https:\\\/\\\/www.papaki.com\\\/blog\\\/en\\\/2018\\\/12\\\/24\\\/cs-awards-2018-organization-of-the-year\\\/\",\"name\":\"We are amongst the winners of National Customer Service Awards 2018! 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