{"id":20460,"date":"2023-10-19T12:32:18","date_gmt":"2023-10-19T10:32:18","guid":{"rendered":"https:\/\/www.papaki.com\/blog\/?p=20460"},"modified":"2023-10-19T12:32:18","modified_gmt":"2023-10-19T10:32:18","slug":"papaki-customer-service-week-2023","status":"publish","type":"post","link":"https:\/\/www.papaki.com\/blog\/en\/2023\/10\/19\/papaki-customer-service-week-2023\/","title":{"rendered":"Our festivities for the Customer Service Week 2023"},"content":{"rendered":"

The first week of October for us is associated with the celebration of Customer Service organized by the Hellenic Institute of Customer Service (HICS). Like every year, at Papaki, we welcomed the National Customer Service Week (2-8\/10) full of joy, games, gifts, and surprises for the Support team and our customers. It is the best opportunity to thank our people on the \u201cfront line\u201d of customer support who every day give their best.<\/span>\u00a0<\/span><\/p>\n

The message for this year was \u201c<\/span>Be part of this great celebration!<\/span><\/b>\u201d and, of course, we participated vigorously. In this article, you can find out our festive week\u2019s agenda.<\/span>\u00a0<\/span><\/p>\n

Monday: And the celebration is on!<\/span><\/b>\u00a0<\/span><\/h2>\n

The opening of the Customer Service Week was announced on Monday with the release of the festive agenda for the Support team. Moreover, we have prepared some <\/span>special offers<\/span><\/b> for our customers on our website on domains, Web hosting, and website builder. Also, there was a surprise for them. The first customer who contacted our call center earned a <\/span>free .gr domain name registration<\/span><\/b> for 2 years and an <\/span>annual Large Web hosting plan<\/span><\/b>.\u00a0<\/span>\u00a0<\/span><\/p>\n

Tuesday and Wednesday: Gaming tournament<\/span><\/b>\u00a0<\/span><\/h2>\n

\"Customer<\/p>\n

\u201cWith the mouth open\u201d<\/span><\/b>\u00a0<\/span><\/h3>\n

The second day started with the first tournament game for the Support team, where the players divided into pairs, and \u201cWith the mouth open\u201d they tried to describe the expressions they saw on their cards. If their teammate understood the expression described, they won points. <\/span>\u00a0<\/span><\/p>\n

\u201cFind the most popular answer\u201d<\/span><\/b>\u00a0<\/span><\/h3>\n

Imagination and humor were required for the players to find the most popular answer to unexpected questions. Divided into 2 opposing teams, they had to guess the correct answer, while the winning team members competed against each other for the final victory!<\/span>\u00a0<\/span><\/p>\n

Thursday: Quiz and Case studies<\/span><\/b>\u00a0<\/span><\/h2>\n

Quiz\u00a0<\/span><\/b>\u00a0<\/span><\/h3>\n

Since the beginning of the week, we started an internal vote among all Papaki members for the most favorite customer experience agent and we all participated to say a special \u201c<\/span>thank you<\/span><\/b>\u201d to a colleague. The Head of Customer Experience shared the kind words from colleagues and the team’s mood soared!<\/span>\u00a0<\/span><\/p>\n

\"Customer<\/p>\n

Customer case studies\u00a0<\/span><\/b>\u00a0<\/span><\/h3>\n

The greatest success is to have <\/span>satisfied customers<\/span><\/b> and that\u2019s why the Support team gives their best every day. As part of this, CX managers shared tips and advice with the team, and also some <\/span>case studies about disappointed customers who turned to the company\u2019s best promoters<\/span><\/b>. At the same time, everyone had the opportunity to share their own unique experiences.<\/span>\u00a0<\/span><\/p>\n

Closing the week: Gifts and Winners<\/span><\/b>\u00a0<\/span><\/h2>\n

\"Customer<\/p>\n

There is no celebration without gifts! So, during the week, every Customer Experience team member\u00a0received a <\/span>goody box<\/span><\/b>. Every gift box contained a pair of <\/span>VR glasses<\/span><\/b>, a <\/span>mug warmer<\/span><\/b>, a <\/span>webcam cover<\/span><\/b>, a mini led<\/strong><\/span>\u00a0ring light<\/span><\/b> for the mobile, a <\/span>mouse wrist support pad<\/span><\/b>, a waterproof <\/span>Bluetooth speaker<\/span><\/b>, an <\/span>antistress ball<\/span><\/b>, and a named <\/span>\u201cThank you\u201d picture frame<\/span><\/b> souvenir. And last but not least, they all enjoyed a meal of their choice.<\/span>\u00a0<\/span><\/p>\n

The week ended with the <\/span>announcement of the winners<\/span><\/b> in the gaming tournament and the winners received a <\/span>giftcard for purchases of their choice<\/span><\/b>, while the winner of the internal vote will also receive the <\/span>special National Customer Service Week 2023 trophy<\/span><\/b> from the HICS.<\/span>\u00a0<\/span><\/p>\n

Stay tuned for the next to come! \ud83c\udf89<\/span>\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

The first week of October for us is associated with the celebration… \u03a0\u03b5\u03c1\u03b9\u03c3\u03c3\u03cc\u03c4\u03b5\u03c1\u03b1<\/a><\/p>\n","protected":false},"author":52,"featured_media":20452,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"mc4wp_mailchimp_campaign":[],"footnotes":""},"categories":[648],"tags":[3022,4652,4330],"coauthors":[3452],"class_list":["post-20460","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-our_news_en","tag-customer-service-week","tag-customer-service-week-festivities","tag-hellenic-institute-of-customer-service"],"acf":[],"yoast_head":"\nOur festivities for the Customer Service Week 2023 - Papaki Blog<\/title>\n<meta name=\"description\" content=\"Papaki for the 7th year participated in the Customer Service Week, and we share with you everything we had prepared!\" \/>\n<meta name=\"robots\" content=\"index, follow, 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