Cookie Policy | Papaki

The Cookies Policy of https://www.papaki.com/ (hereinafter “Website”) has been written in the simplest way possible, so that it can be easily understood by all its users. If you have any questions about our Cookies Policy, please contact dpo@enartia.com

By browsing the Website, the user agrees to the use of cookies in accordance with this policy and the privacy notice of the Website. This written informative notice is an extension of the information banner for the use of cookies that appears when users first log in to the homepage. The Cookies Policy is part of the terms of use of the Website and may be modified from time to time. We recommend that you check the Cookies Policy regularly to be informed of any changes.

The Cookies Policy, which is published on our Website, is the one that is valid at all times. The “LAST UPDATE” section on the top of this page describes when this Policy was last modified. No modification of the Cookies Policy is valid if it is not published on our Website. If there is any substantial change in our Cookies Policy, we will notify you with a new message when you enter the Website. If we make any substantial changes to our Cookies Policy, we will ask you to accept it again.

What are cookies?

“Cookies” are small pieces of files in the form of text, which are stored in the browser of the User when visiting a Website. The information stored on the User’s computer may contain information such as which pages the User has visited, the date and time of the visit as well as a random and unique User ID. In no case do cookies contain personal information or information, which will allow anyone to communicate with the visitor of the website, by phone, e-mail, etc. In addition, using cookies there is no access to your computer’s documents or files.

Categories of cookies

1. Depending on how long theyremainstored on your device, cookies are divided into “session cookies” and “persistent cookies”:

“Session cookies” are stored on your device when you visit the Website and are automatically deleted after you close the browser (browser, eg Google Chrome, Microsoft Edge, Mozilla Firefox, Apple Safari, etc.)

“Persistent cookies” are stored on your device at the time you visit the Website and remain stored even after closing the browser. The “persistent cookies” will be activated again automatically when you open the browser and browse the internet.

2. They can also be distinguished intofirst-party and third-party cookies– Depending on the Website or the website (domain) that installs the cookie, cookies are characterized as “first” or “third” party.

First-party cookies in general are cookies that are installed from the website that the user visits (in our case they are the cookies that our website installs).

Third-party cookies are cookies that are installed from a website (domain) different from the one visited by the user. If the user visits a website and a different company installs a cookie through that website, this cookie will be third party (such as Facebook, LinkedIn and other social networks).

Which Cookies do we use and why

We use cookies to give you the best possible browsing experience. Some cookies are essential for the functioning of the Website and your secure browsing and facilitating your interaction.

We, and / or third parties that provide services on our behalf, categorize cookies as it is described below. You can exclude each of the categories of cookies separately (except for the strictly necessary cookies) at any time.

Let‘s see them below:

Strictly Necessary & Functional Cookies

The strictly necessary cookies are needed for the operation of the Website. Without them, the website will not be able to offer the services that users expect.

Functional cookies allow the Website to “remember” the preferences of users and the choices they make including language. They thus allow the Website to provide personalized information, enhancing the user interaction experience with the website.

Our Website uses the following strictly necessary & functional cookies:

Cookie Name	Purpose	Duration	Set by
_zlcmid	Used to identify visitors for live chat and customer support features. Specifically related to the Zendesk (formerly Zopim) platform, ensuring the same chat session is maintained and the user is recognized across visits.	1 year	Zendesk
__zlcstore	Stores information related to the state of the live chat (e.g. whether it is open/closed, user preferences, session data), ensuring a consistent chat experience during navigation. It is associated with the Zendesk platform.	Session cookie	Papaki.com
_dgt	Used for internal site tracking/functionality (e.g. session handling, security checks, or basic analytics).	Session cookie	Papaki.com
_iub_cs	Stores the user’s cookie consent preferences (e.g. which categories were accepted or rejected). Used by the Iubenda consent management platform.	1 year	Papaki.com
_iub_previous_preference_id	Stores the previous consent ID so the system can recognize changes in cookie preferences or compare previous selections. Used by Iubenda for consent history management.	1 year	Papaki.com
iub_storage_available	Checks whether the user’s browser supports storage (cookies/local storage). Used by Iubenda to ensure consent can be properly stored.	Session cookie	Papaki.com
cookid	Used for identifying the user session.	Session cookie	Papaki.com
_ashkii	Used to identify the visitor at session level for security checks.	Session cookie	Papaki.com
_wicasa	Used for temporary storage of user state.	Session cookie	Papaki.com
VISITOR_PRIVACY_META	Stores information related to the visitor’s privacy settings (e.g. cookie acceptance/rejection). Mainly used to remember privacy choices in platforms such as YouTube.	1 year	Google

Performance/Analytics Cookies

These cookies collect information about how users use the Website. One of our purposes is to make the content of our Website more relevant to your preferences. Another purpose is to be able to provide you with ads or other communications designed to be more relevant to your obvious interests.

Such cookies may collect information about:

Pages you visit most often,

Products and services that are of most interest to users,

Advertisements or offers you have seen,

Links you have selected,

Error messages you may receive while browsing the Site.

Our Website uses the following performance/analytics cookies:

Cookie Name	Purpose	Duration	Set by
_ga	This cookie is related to Google Universal Analytics. It is used to distinguish unique users by assigning a randomly generated number as an identifier. It is included in every page request on a website and is used to calculate visitor, session, and campaign data for site analytics reports. The cookie stores information anonymously and assigns a randomly generated number to identify unique visitors.	2 years	Papaki.com
_hssc	Used to track sessions and determine whether the session number and timestamps should be updated within a session. It belongs to the HubSpot ecosystem and is used for analytics and website traffic monitoring.	30 minutes	Papaki.com
__hssrc	Used to determine whether the user’s browser has been restarted and to help properly count sessions in the HubSpot platform. It helps distinguish new and continuous sessions for analytics purposes.	Session cookie	Papaki.com
__hstc	The main tracking cookie of the HubSpot platform. It stores information such as a unique visitor ID, timestamps of first, last, and current visits, and the number of visits. It is used for analytics, attribution, and tracking user journeys on the website.	6 months	Papaki.com
VISITOR_INFO1_LIVE	Used to measure the user’s bandwidth and determine the appropriate video playback quality, as well as for experiments and A/B testing on Google services, mainly YouTube.	6 months	Google
__Secure-ROLLOUT_TOKEN	Used by Google (mainly in services like YouTube) for managing feature rollouts and A/B testing. It assigns users to specific groups to test new features in a controlled way.	1 year	Google
YSC	Used by Google on YouTube to track user sessions during video playback. It links user actions within a session (e.g. views, interactions) without storing a persistent user profile.	Session cookie	Google

Advertising Cookies

Advertising cookies are specifically designed to gather information from a users’ device to display advertisements based on relevant topics of interest. Advertisers will place these cookies on a website with the website operator’s permission. The information the cookies gather on you can be shared with other advertisers to measure the performance of their advertisements. Additionally, another purpose of targeting and advertising cookies is to build user profiles from visitors to the website to gather statistics on the performance of the advertisements that can carry across many websites. These cookies are almost always third-party.

Our Website uses the following advertising cookies:

Cookie Name	Purpose	Duration	Set by
_gcl_au	Used to store and track conversions and interactions with advertisements. It helps measure the effectiveness of campaigns via Google Ads.	3 months	Papaki.com
dbmPK	Used for advertising purposes, mainly for tracking and attribution of ad campaigns (e.g. performance measurement, retargeting, and linking interactions with ads). It is associated with Google’s advertising ecosystem.	3 months	Google
dbmFP	Used for advertising identification by helping create/maintain a device or browser “fingerprint” or identifier, enabling ad targeting, retargeting, and campaign measurement within Google’s advertising network.	3 months	Google
hubspotutk	Used to identify a unique visitor within the HubSpot ecosystem. It is associated with forms, analytics, and tracking the user journey on the site, enabling attribution (e.g. which campaign or page the user came from).	6 months	Papaki.com
__Secure-YNID	Used by Google, mainly in services like YouTube, for user identification and personalization (e.g. settings, preferences, and possible association with account activity).	6 months	Google
For team.blue hub: __Secure-teamblue_hub_user_id teamblue_hub_user_obj teamblue_hub_opt_out	They enable the sending of personalized on-site notifications and product recommendations to Users who have given their consent for marketing purposes via the cookie banner on the said website.	24 months	team.blue N.V.

Third-Party Cookies Policies

In order to provide you with more interesting content and to help you interact with your social media accounts, our Website may incorporate third party content and services (e.g. “plugins” from Facebook, YouTube, Instagram, etc.) or links to third party websites. When you visit third party links and/or websites, the cookie policy of these third parties applies. In this case, you act at your own risk and we assume no responsibility whatsoever for any issue arising from the storage of cookies on your device by any such third party website. We advise you to carefully read the Cookies Policy of the websites you visit.

How you may control Cookies

When you visit the Website for the first time, a box (cookies banner) appears which informs you about the use of cookies by the Website. This box gives you the following options:

– Accept the installation of all cookies used by our Website on your device.

– Select “settings” to choose which cookies are installed on your device.

– To visit and read this Cookies Policy.

You can always change your preferences by clicking on the button on the left-hand side.

Most web-browsers automatically accept cookies, but they do provide controls that allow you to block or delete cookies. You can enable or disable the installation of cookies on your device by changing the settings of your browser at any time. You can also configure the browser you use to notify you before a cookie is installed on your device, or follow the browser instructions to delete any cookies that are already installed. If you use multiple devices, you need to configure your browser to suit each of your devices.

If you choose to disable all cookies, you may not be able to fully enjoy the interactive features of our Website or receive our services via our Website.

To manage cookies via your browser, select the following hyperlinks to be redirected to your browser’s instructions page:

Microsoft Windows Explorer

Mobile devices:

If you use another browser, you can find the cookie setup instructions in the support section of your browser.