Terms and Conditions for the use of services of Papaki

Latest Update: May 22, 2024

1.1 Papaki, henceforth referred to as “Company” is an online website providing products and services through the Internet, founded by “Enartia Single Member S.A.” which is based on Heraklion of Crete, at STEP C /FORTH, 100 Nikolaou Plastira str., Vassilika Vouton, 70013, Vat Number 999082935 and Τ.Ο. of Heraklion, tel. +302810229000. The following terms and conditions shall be implemented for use of the Company’s online website, www.papaki.com as well as any services provided by the Company. Using the website or services provided by the Company, users declare that they fully accept the terms and conditions the Company currently has or will have set up in the future. Εnartia Single Member S.A. VAT number: 999082935 and Business Registry Number: 077785727000 is subject to direction and coordination by its sole shareholder Register S.p.A. VAT number & Fiscal Code: 04628270482. The ultimate parent entity of Register S.p.a. is team.blue EquityCo S.a.r.l. a Belgian company with a registered office in Skaldenstraat 121, 9042 Sint-Kruis-Winkel Belgium.

1.2 Should a user or a user representative disagree with these terms and conditions, they should then not make use of the Company’s website and its services. Users or the Company’s services or visitors of www.papaki.com site will henceforth be referred to as Customers, regardless of them ordering services or products from the Company.

2.1 This website is one of the Company’s official e-shops. Its entire content, including images, graphics, photos, sketches, text, services provided and products, are considered Company copyright or are used with a suitable license and are protected under the relevant laws of greek and european applicable law and international conventions. The website’s entire content has been filed under a notary.

2.2 Copying, distribution, transport, processing/conversion, re-selling, creating a derivative work or misleading the public towards the true provider of the website’s content is forbidden. Any reproduction, reissue, download, upload, announcement, spreading of or transmission or whatever other use of the content in any way, shape, or form for commercial purposes or otherwise is allowed only with written permission of the Company or other beneficiary of copyright. Names, images, logos and the distinct markings representing and Company or third parties connected to such, as well as their products and services, are sole labels of the Company or third parties protected under the applicable laws concerning commercial labels. Their display on the website should not, for any reason, be taken as permission for them to be utilized.

3.1 The Customer is assured that the material uploaded to the servers shall be ready for use and will not need any further processing from the Company to work. The Company has access rights to files, websites and data of the Customer for technical support or should there be need of an audit or after a request from the Authorities, according to what is written on the Privacy Policy, as well as the Disclaimer Of Personal Data Safety.

3.2 The Company lets the Customer know, via email, how they may gain access to their Control Panel for services as well as the way to publish files on the Internet, setting up email accounts and information on utilization of services.

3.3 The Company could, as an exception, provide support and suggestions on matters not wholly concerning the domain services or internet host (additional technical support). The Customer acknowledges that the Company is not liable for the soundness or credibility of such support guides given to the Customer.

3.4 The Company does not assume control over content of information passing through its servers. Furthermore, it does not guarantee the reliability, accuracy or quality of any information appearing on the internet through -or due to- its services. In addition, it does not guarantee the commercial or personal solvency of whoever presents themselves on the Internet, or the fulfillment of any particular promises/offers from third parties, and is not responsible for any damages incurred to the Customer or those who trade with such, including data loss due to delays, failure to deliver cargo, or cessation of services for any cause, fault, or omission.

3.5 The Company, under no conditions, events and causes does bear any responsibility for whatever damages resulting from the utilization, availability or non-availability of services the Company provides.

3.6 The Company updates installed applications on its servers at regular intervals, so as for security levels to be maintained in their highest possible level and the most recent versions of Plesk Control Panel, PHP, MySQL, ASP.NET, Perl, Zend, ionCube etc. to be provided. It is the Customer’s sole responsibility, especially regarding safety issues which expose the infrastructure and availability of the Company’s services to danger, to update their websites accordingly, placing greater emphasis on security updates of PHP, MySQL Queries, ASP.NET etc. code so as for them to be compatible with Company servers and does not endanger them. The Company is not liable for any loss, damage or moral damage caused from these updates, as well as the incapability or unwillingness of the Customer to adjust their web pages with the updated versions of various applications and computer programming languages having been installed on Company servers.

3.7 The Company takes backup copies of Customer files and databases that use server hosting services at regular intervals.These backups are saved daily for 14 days prior to the present date. Furthermore, extra weekly backups are saved on the 15th, the 21st and the 28th day prior to the present date.The Company bears no responsibilities for such backups being out of date or unusable. The Customer is obliged to maintain a backup copy of their own files and databases. Such a copy maintained by the Customer must be loaded into the Customer’s personal computer.

Should the Customer ask for data recovery, the Company shall provide the service/product within few minutes after payoff. In some circumstances, due to the nature of a service, it might be delayed for a few hours or days. The Customer acknowledges that the process ‘restore from backup’ might corrupt the site contents or downgrade such to an earlier version.

The Company is not liable towards the Customers / users for any damages incurred from the execution -or not- of their order and from the form the service is provided. In addition, it is reserved regarding time of providence of services backup / restore in case of force majeure.

3.8 The Company after prosecution or request from the relevant Authorities will follow the legal processes for enforcement of the law and may gain access to data concerning the location, the files, the emails and the content of the Customer. This can lead to the Company unveiling all data given to it, including the ones hosted in Company servers, files and Customer databases.

3.9 The Company is not at fault for damages incurred from the implementation -or not- of the Customer’s order, or from the form of such a service provided. It is also reserved towards delivery time for any goods / services in cases of force majeure.

3.10 The Customer acknowledges that the Company may adjust its services and products provided through third party suppliers, based on specification of each supplier. The Customer acknowledges that the Company itself is not responsible and liable to Customer, or any third party for whatever claims occur from providing such goods / services.

3.11 Service Level Agreement (SLA)

This agreement describes the availability guarantee for the Company’s network and services. Such a guarantee applies to any Customer of the Company without any financial abeyance in network availability interruption time.

Guarantee application process

The Company makes every possible attempt in keeping the hosted website’s content available for access from around the world, at any time. The interruption service time is defined as the loss of all plans from Company services towards the backbone network providers.

The Company makes every possible attempt in maintaining the average loss of availability rate of webserver services or database servers to a rate of 0,1% or less, during one calendar month, as defined by the Company.

Should the webserver or database server of a shared hosting plan on which the website is hosted, is available less than 99.9% of the time within a calendar year, the Company credits the Customer’s hosting account with a free hosting period of one month.

Interruption time is measured after the Customer’s notification for loss of availability, from the point such an interruption happens, through the Company’s ticketing system, either from here, or via phone to the Company’s support department. The Company’s sysadmins shall define the end of interruption time. The crediting is about the basic service’s monthly dues, paid by the Customer for the plan, for the data transfer limit allowed each month, disregarding fees of additional services, like more IP addresses, support services...etc.


The Customer shall not receive any credit for any failures, malfunction or lack of availability of their website caused from, or connected to;

a. Circumstances beyond the Company’s sane control, including without limitation, government activities, war, riots, sabotage, armed conflict, embargo, fire, flood, strike or other cessation or delay of work, cessation or delay of transport, inaccessibility or cessation or delay of telecommunications or third party services, hacker attacks or viruses, third party software failing (including, without limitation, e-commerce, payment gateway, conversation, statistic, or of open source script software) or inability to receive raw materials, supplies, or the energy needed for use of the appropriate equipment for the providing such SLA.

b. Programmed or emergency maintenance and improvement of the Company’s technological equipment.

c. Issues involving DNS, FTP, POP, IMAP or SMTP customer access.

d. False reports in regards to Company systems not working.

e. Acts or negligence of the Customer, including, without limitation, the Code (CGI, Perl, HTML, ASP etc.), any dereliction, deliberate mishandling, or use of services violating Company terms and policies for acceptable use.

f. Sending or transferring of email or webmail.

G. Operation interruptions elsewhere on the Internet, preventing Customer access. The Company is not liable for browser or DNS which may make displaying the service impossible. In addition, the Company is not liable for issues stemming from quality of Internet access from the provider the Customer has chosen. The Company shall guarantee only areas under its control, namely, servers, server routers, and the connection of such with the Internet.

Liability Limitation – Safeguard - Compensation

The Company has undertaken significant efforts so for its website to include accurate and updated information. It is, however, not bound in regards to accuracy, time proximity and the completeness of published content and hence bears no responsibility of any nature. In particular, the Company should be checking its website concerning its function and appearance of the now popular Internet browsers (like Google Chrome, Mozilla Firefox, Safari, Internet Explorer, for example). The Company is not responsible for any changes in function or content occur from the Customer using older versions of the above browsers, or any other browser.

The Customer agrees to defend before any court, safeguard, keep away from any danger, from all requests, losses, financial claims and responsibilities the Company and shall cover such against any financial costs, including potential lawyer fees. Furthermore, they shall cover the Company from any case or claim due to damages or malfunctions or whatever other cause the Customer raises, or any other third party against the Company or themselves in case of third parties, due to activities or other acts, of them or their interests and information transferred through the Company servers or because of malfunction of whichever server or ours, with or without Customer consent or partner of theirs.

Furthermore, the Customer explicitly states and is bound to intervene in the judicial or bureaucratic process and compensate the Company fully, in case the latter is obliged in the paying of compensation or whichever other cost in a case when any action, claim, or legal claim or bureaucratic process and stems from the violation of on behalf of any third party.

According to a European directive from the European Commission, consumers and merchants have the Online Dispute Resolution platform (ODR) at their disposal for the electronic solving of their disputes, whether such are about domestic or cross-border transactions. ODR is directly linked to the pertinent authorities Alternate Dispute Resolution (ADR) of every country, who take up the processing of accusations. In regards to Greece, such authorities are: a) independent authority ‘‘Συνήγορος του Καταναλωτή’’

b) Intermediary of Banking - Investment Services (see the authorities for each country here)

Clarifications in regards to the processing of personal data

4.1 Why shall the Company process Data of Personal Type (DPT) and the Special Category Data of Personal Type (SCDPT)?

With the purchase of services / products that the Customer carries out through the Company’s website, they state that they wish for the Company to handle the completion of a task or the mediation between the Customer and some third party for the completion of a task with the Company’s function being an Internet service provider. The Company, based on information / data the Customer declares in its website / ordering form, should integrate such into a homogeneous category and calculate, based on said declarations, the product/ service which is suitable and relevant for the Customer.

For such to happen, the Customer needs to fill in the particular DPT and/or SCDPT noted in the relevant fields of the ordering form. This data is objectively essential to the implementation and function of the provided service. The proper and complete information for data the Company requests are considered obligatory of the Customer, according to law. It is possible that inaccurate or incomplete data the Company requests to find, cause for the Company to demand even the cancellation or report of the provided service, at any time.

For however while the contract for service provision remains in effect, the Company shall process Customer data which are necessary for its function based on the present contract with which the Customer consents to should they proceed in carrying out an ordering of service / product from the Company.

4.2 In what kind of data processing shall the Company proceed to?

After the Customer proceeds in the ordering a product / service and has filled in all necessary fields in the order form, the Company shall, for the reasons already noted, carry on with any action or series of actions processing the Customer’s data with assistance of automated means like, for example gathering, input, organizing, rectifying, storage, adjustment, shift, recover and searching of information as well.

The Company makes use of automated means for the fulfillment of the order and providing the service. Through said means, the Company can reach decisions quicker, with greater accuracy, transparency and consistency. However, in those cases, regular relevant checks are made from pertinent Company employees.

The Company, in the name of safeguarding legal interests, often runs checks, through automated procedures to prevent scams against it.

In particular, the following individual audits are made towards compliance of the Company with instruction from european and greek legislature.

  • Audits (and automated ones) are conducted for preventing the use of products in money laundering and / or the funding of terrorism.

  • Audits are conducted and files and data are sent towards compliance of the Company with the administrative cooperation of European Union member-states.

  • Audits are conducted and files and data are sent towards compliance of the Company with the multi-part agreement of Pertinent Authorities for the automated trade of information in regards to financial matters.

4.3 For how long shall the Company hold the Customer’s data in a file?

The Company shall hold on to the Customer’s data for however long a contractual relation is maintained between them, either in written or electronic format. In a case of, for whatever reason, this is interrupted the Company shall hold on to such for however long of a time is left for any relevant claims to become time-barred.

4.4 What rights does the Customer have in regards to the processing of their data?

The Customer, may, as appropriate, exercise the following rights:

  • The right of access (learning which data of theirs the Company is processing, for what reasons and its recipients)

  • The right of amendment (rectifying any inaccuracies or lack of data)

  • The right of deletion / right of oblivion (purge from Company files, should their presence, however, no longer be necessary)

  • The right of restricting processing (In case of doubt being presented so as to the accuracy of data etc.)

  • The right of portability (for the Customer to receive their data at a structured and commonly used format)

Such rights are exercised sans cost for the Customer, with the sending of relevant postage or email to the Data Protection Officer, unless they are repeated often and due to volume, they possess administrative weight for the Company, hence the Customer shall be burdened with the relevant cost.

Should the Customer exercise any of those rights, the Company shall undertake any possible means for the satisfactory conclusion of such a request within thirty (30) days from receiving the relevant request, after the Company notifies such either for its execution, or the subjective reasons which prevent it.

Beyond such, the Customer, may, at any time, be set against the processing of their DPT and SCDPT for the purposes of the contract service provider, withdrawing their consent. However, this will lead to the termination of the Customer’s contract services provided from the Company because (according to the above) no service works without processing of the Customer’s DPT and/or SCDPT (concerning data).

4.5 How is the Customer’s data security safeguarded?

Data security is, to the Company, an absolute commitment. To achieve such, all modern and suitable means are implemented for purposes of technological processing (for example, encryption, anonymity) as well as organizational measures, the effectiveness of which the Company checks at regular intervals.

4.6 Where shall the data be transferred?

The Customer’s data will be transferred to Company departments pertinent to the execution of the provided service and for the proper and hurdle-free implementation of such. For example, the Technical Support department, Legal, Accounting etc.

The Customer’s data might be transferred and made accessible for legal entities and / or persons with which the Company occasionally maintains contracts for the proper provision of offered services. Furthermore, in regards to the Customer’s safeguarding contract, such data might be transferred to various services, public authorities etc. However, in this case, the legal entities or persons will process the Customer’s personal data solely for provision of services towards the Company and not for personal gain, acting as executors for the processing.

In every transfer, the Company always undertakes any possible measure to ensure the transferred data are always the minimum required and the conditions are for legal and desired processing.

4.7 Shall the Company process the Customer’s data for commercial purposes?

For the duration of processing noted above, the Company might process your DPT data (but not your SCDPT).

The Customer may be set against processing of their data (for commercial purposes) through the sending of a relative request to Data Protection Officer. In such a case, the Customer’s data will no longer be subjected to processing for commercial purposes.

4.8 The Company, as the controller, only uses processors that provide reasonable assurance that appropriate technical and organizational measures will be in place to ensure that the processing meets the requirements of EU Regulation 2016/679 and any other applicable European and national legislation, and safeguards the rights of the data subject.

The Company, as the processor, does not engage another processor without the prior written permission of the controller, and the granting of a general license for this purpose is presumed by accepting the Terms of Use and the purchase of any service. In this case, the Company shall inform the controller of any intended changes to add or replace the other processors, thereby giving the controller the opportunity to object to such changes.

Processing by the processor, a partner of the Company, is governed by a contract or other legal act under the law of the Union or the Member State which binds the processor in relation to the Company and determines the subject matter and duration of processing, the nature and purpose of the processing, the type of personal data and the categories of data subjects and the controller's obligations and rights. This Convention or other legal act provides in particular that the processor:

a. processes personal data only on the basis of documented Company's instructions as a controller, including with regard to transfers of personal data to a third country or international organization, unless it is required to do so under Union law or the law of the Member State to which the processor is a subject. In this case, the processor shall inform the controller of this legal claim in question prior to processing, unless that law prohibits such information on important grounds of public interest;

b. ensures that persons authorized to process the personal data have committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality;

c. takes all necessary measures pursuant to Article 32 of (EU) Regulation No 2016/679,

d. complies with the conditions set out above for the recruitment of another processor,

e. taking into account the nature of the processing, assists the controller with the appropriate technical and organizational measures, to the extent possible, for the fulfilment of the controller's obligation to respond to requests for exercising the data subject's rights laid down in EU Regulation 2016/679;

f. assists the controller in ensuring compliance with the obligations pursuant to EU Regulation 2016/679 Articles 32 to 36, taking into account the nature of processing and the information available to the processor;

g. at the choice of the controller, deletes or returns all the personal data to the controller after the end of the provision of services relating to processing, and deletes existing copies unless Union or Member State law requires storage of the personal data;

h. makes available to the controller all information necessary to demonstrate compliance with the obligations laid down in this Article and allow for and contribute to audits, including inspections, conducted by the controller or another auditor mandated by the controller.

As regards point (h) of the first subparagraph, the processor shall immediately inform the controller if, in his opinion, an instruction infringes this Regulation or other Union or Member State data protection provisions.

Where a processor engages another processor for carrying out specific processing activities on behalf of the Company as a controller, the same data protection obligations as set out in the contract or other legal act between the Company as the controller and the processor, as provided for in paragraph 3, shall be imposed on the other processor by a contract or other legal act in accordance with the law of the Union or of the Member State, especially to provide sufficient assurances to implement appropriate technical and organizational measures in order processing meets the requirements of this Regulation. When the other processor fails to meet data protection obligations, the initial processor remains fully accountable to the Company as the controller for the fulfilment of the obligations of the other processor.

4.9 Submission of an accusation / complaint?

For whichever issue involving the processing of your data, you may address Data Protection Officer (DPO) of the Company: tel. 00302811229000, email: [email protected]

In addition, the Customer always hold the right of turning to the pertinent Authorities, where they can submit the relevant complaints. For Greece, this is Independent Authority for Data Protection (Kifissia’s 1-3, P.C 115 23, Athens) or online at (www.dpa.gr).

Additional clarifications concerning Cookies

4.10 What are Cookies and why is the Company using them?

Cookies are small text files sent on the browser program the Customer uses and are stored at their computer, while the Customer is browsing within the Company website. Under no circumstances do the cookies contain personal information or information which would allow anyone to communicate with the website’s visitor, through phone, email etc. Furthermore, using cookies, there is no access granted to the computer’s documents or files.

Cookie usage facilitates the retaining of information relating to the Customer’s visit, to the website, gathering useful preferences in regards to the Customer’s search preferences. Consequently, the searching experience will be optimized. In addition, cookies help the Company review the performance and visitor count of its website, improving its display and content, according to visitor preferences.

4.11 Which cookies are used?

Some or all cookies described might be stored into the browser application. The Customer can see and manage the cookies in the browser application (however, browser applications intended for mobile devices might not possess this sort of functionality).

The technically necessary cookies the Company is using are of vital import for the proper function of the website, and allow the Customer to browse and use its functions. These cookies do not distinguish a Customer’s particular identity. Without such, the Company cannot offer effective functionality on its website.

4.12 Should the Customer not desire the use of cookies?

The Customer may activate, or deactivate and completely delete cookies, through the settings of their particular browser application. However, after such an act, some parts of the website might not be working properly.

Privacy Policy

The Company handles a Customer’s security, trust and respect. The safeguarding of Customer personal data is particularly important. Hence, the Company communicates the above to its visitors and/or Customers:

  • The Company website is a communication system to the public, with which information and services are offered, through the Internet. Visitors of the Company website are able to inform themselves of any new products and services it offers, important announcements, new jobs and be notified of any service without offering any information.

  • In case of gathering a Customer’s personal data is necessary, for the execution of some trade through the website, the following shall take effect:

    • The Company maintains a log and processes potential Customer personal data, the sole reason being the support, forwarding and implementation of the exchange with the Customer as well as the provision of high level services.

    • Customer data are safeguarded by strict discretionary criteria and are forwarded on third-party companies only if necessary for an order’s implementation or the functionality of a Customer’s service.

Website software is designed for a maximum amount of security and trust. All information contained within requests submitted in the website and are related to payment of whichever service the Customer chooses, are secure. Only authorized employees, having received proper training so as to the processing of Customer information, shall have access to such information and only when necessary for implementing Customer requests.

5.1 The Company registers domain names under the function of official registrar and acts as mediator between the Customer and the registry or whatever other Company / organization which acts as official registrar or is responsible for the management of the main database. The Company has no bearing in the distribution of domain names.

5.2 The Customer / user / future owner of domain names should read, understand and consent to the Management and Assignment Regulations of each registry and / or collaborating organizations, for the TLDs of domain names they choose, as well as the latest amendments/modifications to such. By registering domain names through the Company, the Customer confirms they have read and have consented to the terms and conditions provided for each registry and / or collaborating organizations, for the management and assignment of TLDs. The Customer acknowledges that the information they provide to the Company is true and accurate and that they do not knowingly violate third party rights.

Further regulatory texts can be found in http://www.icann.org/en/dndr/udrp/policy.htm .

5.3 The Customer also accepts the rights and responsibilities of someone registered as displayed in the official ICANN site . Note that all registries following ICANN policy are listed here .

5.4 The Company completes the submission for a Customer after payment is confirmed. Submissions are made in real time for payments via Paypal, credit card, credits or paysafe cards, while the process is concluded -in regards to remittances and bank payments- once Accounting has confirmed the deposit. The Company bears no responsibility should during, before, or after the Customer’s order is concluded, the domain name chosen has been claimed by someone else. If such a thing happens, the Customer may either search for and claim another domain or request the payment to be reverted.

5.5 Particular renewal conditions

Certain TLDs must be renewed specific days before the expiry day, See details here .

5.6 Particular cancellation conditions

Transactions concerning domain names (renewal, owner change, registrar change etc.) are considered carried out with confirmation of payment from the Company’s accounting department. From that point on, the Customer acknowledges they lose the right of withdrawal and money restitution (2551/1994 Act, as amended so as to present day).

Exceptions are new domain name registrations of .GR & .ΕΛ domains, for which the withdrawal and money restitution right remains with the Customer as long as it is requested on time and the withdrawal is concluded within 5 calendar days from the initial confirmation of payment. Due to that small-time interval, the Customer is responsible, beyond the sending of a written request (through email) to also verify with the Company via phone their request for withdrawals, for such to be concluded on time. After 5 calendar days, no money shall be returned.

If during the domain name register order the Customer freely gained some other domain name or other combined service offer for which the right of money restitution is not valid, then the submission product sales offer cost is subtracted from the amount returned to Customer, according to the pricelist valid at that time in the Company website.

Should the domain name be canceled within the deadline, the money is returned in credit form into the account of the same Customer and may be used in following registers. The Company sends the Customer an email informing of such to move into registering a new domain name according to the consultant’s suggestions.

In the case of third-level domain name registrations, that only the third-level part is variable, the Customer has the property corresponding to the entities to which that particular domain name that makes up the non-variable field can be assigned.

If the variable field of second-level domain name is identified with a geographical term included in the list of geographical terms published on the EETT website in Greek and Latin form (according to Annex IB of the Regulation), the Customer declares that they are the competent Local Government Organization.

In the event of registering a .gov.gr domain name, the Customer declares that they are a governmental organization.

Special terms for .GR domain names

5.7 The Customer agrees to not move towards repeated unpaid registering orders of the same .GR domain name, binding such the particular domain name through the registry.

5.8 The Customer should have concluded all their financial obligations against the previous registry, in regards to the domain name they are requesting a registry change for.

5.9 The Customer undertakes that each new Domain Name Authorization Code of the transfer declaration has not been used in the past in another declaration for the same Domain name, or for another Domain Name that has been filed with the same or a different registrar and contains elements other than alphanumeric for security reasons.

5.10 If the Customer chooses the checking requests service and the Company consultant finds the domain name does not fulfill the conditions to be approved from EETT the domain name will be automatically canceled from the Company staff.

5.11 Should the Company consultant finds the domain name does fulfil the conditions to be approved by EETT, but ultimately is not, then the money is refunded to the Customer in credit form or cash.

Special terms for .COM.CY & .CY domain names

5.12 In order to successfully register a .COM.CY or .CY domain name, the Company undertakes the complete creation of the necessary account in the .CY Registry and the Role Assignment. During the process of applying and activating the domain name, the following information should be provided to the Registry:
a. the Registrant Contact,
b. the Administrative Contact,
c. the Technical Contact
d. the Billing Contact

5.13 The Customer will be the sole proprietor of the domain name while the Company will assume the role of Administrative, Technical and Billing Contact with the Registry.

5.14 To implement the above procedure, an email is created on the Company’s server on behalf of the Customer. This email is used solely for the purpose of creating a Registry account. Any incoming email is only forwarded to the email account stated by the Customer when ordering.

5.15 Each application is submitted manually, by completing the online application in the .CY Registry and shall receive a priority number based on the date and time of its submission.

5.16 The final availability of the domain name by the Company is confirmed after the payment of the service by the Customer is confirmed. The Company cannot guarantee the registration, prior to the payment confirmation.

5.17 The Company has no liability whatsoever if, during, before or after the payment of the registration order, the domain name that the Customer has selected has been registered by someone else. If this happens, the Customer can either search for and register another domain name or request a refund.

5.18 By registering a domain name with the .COM.CY or .CY extension in the Registry and granting the License, the Customer acquires the right to use the .COM.CY or .CY domain name for the validity period.

5.19 The License for the .COM.CY or .CY domain name is only valid for the duration of the License. This right does not include the acquisition of any proprietary or other rights, including intellectual or commercial, in the domain name.

5.20 The License for the .COM.CY or .CY domain name is valid until December 31st of the year, depending on the duration of the License set by the fees paid either for registration or for renewal of the Domain Name License. The License may be renewed for a period of one (1), two (2), five (5) or ten (10) years.

5.21 The renewal fee must be paid by December 20th of the year that the License expires and the License for the Domain Name is renewed manually through the Registry System. Upon renewal of the License, a new agreement shall be deemed to be concluded between the Operator and the Registrant, covering the new period of time and shall be governed by the applicable rules. If the Registrant fails to comply, the License for the domain name is revoked.

5.22 The License may not be transferred to another person, other than the following cases:
a. Inheritance, in the case of individuals.
b. Partnership or merging of one legal entity with another legal entity or acquisition of a legal entity by another legal entity, in the case of legal entities.
The completion of the transfer requires the submission of the necessary legal documents to the Registry, as specified by the applicable legislation each time.

5.23 Termination of License may be done through the Registry System. Any fees will not be refunded. Termination also involves deleting the .COM.CY or .CY domain name from the Registry. The .COM.CY or .CY domain name whose license has been terminated by the Registrant will remain reserved for fifteen (15) days after termination.

5.24 A License can be cancelled by the Administrator in the cases described in the Regulation.

5.25 The Customer declares and agrees that the domain name for which they are seeking registration does not fall under the categories of Prohibited Domain Names defined by the Regulation and is not:
a. .COM.CY or .CY domain name which has already been registered with a third party or resembles another already registered .COM.CY or .CY domain name to the extent that it confuses the public. If more than one application has been filed for the same .COM.CY or .CY domain name, these are put in a priority order and in the event of one (1) Application for License, the rest are immediately rejected.
b. .COM.CY or .CY domain name containing words of obscene content and/or contrary to public policy and/or national security and/or good morals or for which the request was made in bad faith or whose content constitutes an offense under the Laws of the Republic of Cyprus.
c. .COM.CY or .CY domain name associated with political figures or policies or/and historical activities for which special authorization is required by a relatively competent recognised and registered authority, unless such authorization is notified to the Administrator.
d. .COM.CY or .CY domain name of extreme political or/and nazi or/and racist content.
e. .COM.CY or .CY domain name which conflicts with the Laws of the Republic of Cyprus, including International Treaties Related to Intellectual Property Rights (such as Trademarks, Well-known International Trademarks).
f. .COM.CY or .CY domain name shorter than three characters (including alphanumeric characters of the Latin alphabet AZ, az, 0-9 and the character (–). The character (–) cannot be displayed at the beginning or the end of the .COM.CY or .CY domain name.
g. .COM.CY or .CY domain name which distorts the geographical name (toponym), which denotes geographical areas, as shown in the official maps issued by the Department of Land and Surveys of the Republic of Cyprus. Geographical names can only be assigned to Local or State Authorities. Applications that include trademarks company names, etc., and include a real geographical name, must include the name of the “entity” next to the .COM.CY or .CY domain name.
h. .COM.CY or .CY domain name that is similar to an official reference point for the Republic of Cyprus and other States or/and international organizations or/and other international entities referred to in Article 6 of the Paris Convention for Industrial Property and a point of great symbolic significance, especially religious symbols and words.
i. .COM.CY or .CY domain name suspected of being used for “cyber criminal” purposes.
j. .COM.CY or .CY domain name which are deleted by the Registry for non-renewal of the License for a period of one (1) month.
k. .COM.CY or .CY domain name that may be used for purposes related to illegal activities in areas of the Republic of Cyprus that are outside the effective control of the Government of the Republic of Cyprus.

5.26 The Company is under no obligation to control and be responsible for the fulfilment of the above conditions by the Customer.

5.27 The Company may ask the Customer for further information where necessary for the final registration of the .COM.CY or .CY domain name in the Registry.

5.28 The Customer is obliged to:
a. respond to the Company’s requests for information when required by the Registry without delay and in any event within 48 hours.
b. respond to the Registry’s requests for information without delay.
c. inform the Company of any change in their contact details as soon as possible and in any event within five (5) days. These data must be up-to-date and accurate.
d. inform the Company of any litigation, administrative, or arbitration proceedings brought about the .COM.CY or .CY domain name without delay. Failure to provide the information immediately will result in the cancellation of the .COM.CY or .CY domain name License.

5.29 The Company has no liability if prejudice is caused to the Customer due to improper information as defined in paragraph 17.

Domain Expiry

5.30 When a domain name expires, in most scenarios, it is put into a ‘quarantine’ situation in which only the designated owner has the right to renew it. The Customer may be informed for domain name’s quarantine duration from the Company pricelist page, or through communication with the Support Department of the Company. If a quarantine period is not implemented, the domain name either directly goes into a redemption period (5.12) or gets deleted according to the regulations of each registry.

For .DE domain names, after the expiry date, the Customer explicitly consents to the deletion of domain name according to details noted here .

5.31 Domain Redemption

After the quarantine period resolves, or directly after the domain name expires (should there not be a quarantine period) the domain name is deleted and it enters into a ‘redemption’ period lasting about 40 days. The Customer should and can be informed for the duration of such period of a domain name in communication with the Company’s Support Department. See term 5.32 for renewal from ‘’redemption’’.

The Company cannot guarantee the renewal of a domain name from redemption, hence it is suggested the Customer renews their domain name in time, before it expires.

5.32 Renewal of an expired domain

The cost of renewal from quarantine remains the same as the cost for such before the domain expires. For renewal of a domain name from ‘redemption’, a redemption fee is added to the cost, varying depending on the resolution and is displayed for the Customer to see in the pricelist page.

In case the fee is not visible, the Customer should communicate with the Company’s Support Department to be informed of the total cost of renewal from redemption for the domain name they are interested in.

The Customer acknowledges that the redemption period as well as the renewal fee vary according to the TLD and it is their responsibility to be aware of a registry’s particular terms for domain names in their possession.

5.33 Delete and Restore Domain

A domain name can be deleted for reasons other than its Company within fifteen (15) days. At the end of the fifteen-day period and in case the necessary information has not been sent on time, the Company has the right to delete the domain name. In this case, the domain name enters Registrar Hold (or Customer Hold) mode, ceases to function and cannot be transferred until the registrant sends accurate and up-to-date WHOIS data.

The domain name owner must send official documents to certify the authenticity of his/her data (e.g. ID or passport), in order for the Company to restore a domain name. In particular, in cases of illegal or unauthorized activity, the Company reserves the right to terminate the operation (Registrar Hold or Customer Hold) and to proceed with the deletion of a domain upon receipt of a court order or court decision or decision of an arbitral tribunal which requires such action, as well as in cases required by applicable national and European legislation

5.34 Domain Transfer

The Company, as an authorized registrar from ICANN, provides the new registers of gTLDs, like .COM, .NET, .BIZ and others directly – without intervention from a third-party Company or partner. For the already registered domain names the transfer is concluded within 5 (or 10) days and the renewal is completed after that.

Attention: The Customer might receive an email directly from ICANN, in which they are asked for confirmation of their data, through a link, so as for the transfer and renewal to be concluded properly. Within the 5 (or 10) day span, no change to the nameservers can be made. Changing the domain name’s registry can be carried out normally, 60 days after its renewal.

5.35 As noted in the ICANN Transfer Policy, the domain owner explicitly authorizes the Company or the Company’s partners when deemed necessary, to act as designated agents to approve the changing of owner data for their account.

Transfers During a Dispute

5.36 Transfers of a Domain Name to a new owner
A Customer cannot transfer a domain name to another owner:
(i) during a pending administrative proceeding brought pursuant to Paragraph 4 or for a period of fifteen (15) business days ; or
(ii) during a pending court proceeding or arbitration commenced regarding the Customer's domain name unless the party to whom the domain name registration is being transferred agrees, in writing, to be bound by the decision of the court or arbitrator.

We reserve the right to cancel any transfer of a domain name registration to another owner that is made in violation of this subparagraph.

Changing Registrars Restrictions

5.37 A Customer may not transfer the domain name to another registrar during a pending administrative proceeding brought pursuant to Paragraph 4 of theICANN Regulation or for a period of fifteen (15) business days (as observed in the location of our principal place of business) after such proceeding is concluded. A Customer may transfer the domain name’s administration to another registrar during a pending court action or arbitration, provided that the domain name shall continue to be subject to the proceedings commenced against the Customer in accordance with the terms of this Policy. In the event that the Customer transfers a domain name registration to our company during the pendency of a court action or arbitration, such dispute shall remain subject to the domain name dispute policy of the registrar from which the domain name registration was transferred.

For any further information please visit the ICANN Registrar Transfer Dispute Resolution Policy.

Backorder terms of use

5.36 The Backorder service offers the Customer the ability to monitor an already registered domain. The Backorder service will try to register the domain as soon as it is available.

5.37 The service is available for .GR, .EU, .COM, .NET domains.

5.37 A domain name, depending on the extension, enters a quarantine status for 15 or 40 days, followed by a 30 or 40-day redemption period. The Backorder service will initiate registration attempts immediately after that period, the date and time at which the domain name will be released and will be available for registration.

5.38 The Backorder service will compete with third-party services to register a domain, but does not guarantee the Customer that domain registration will be successful.

5.39 The Customer accepts that the Company or other affiliates are not responsible if a Backordered domain is not obtained.

5.40 The Customer will be charged with the Backorder Admin Fee and the Registration Fee, the moment of the order.

5.41 If the domain name is released but not successfully registered by the Company’s Backorder service, either because it was registered by another company or because it was renewed by its current owner, then 95% of the Backorder Admin Fee is refundable (€9.45), if a cancellation of the service is requested by the Customer. If service cancellation is not requested, the service will continue to track the domain until it is successfully registered on a future release date or the service is cancelled by the Customer.

5.42 A refund of the registration cost may be claimed by the Customer if, after the first expiration date of the domain, the Company fails to register it.

5.43 The Backorder service continues to be active until the backordered domain is registered, or the service is canceled and a refund is requested by the Customer.

5.44 As expiration date of a domain is considered the date a domain becomes available for registration after any grace or redemption period.

5.45 The Company reserves the right at any time to disclose any information it deems necessary to comply with applicable law, regulation, legal process or government request or to process, refuse to publish or delete any information or material, all or part of , at the sole discretion of the Company.

5.46 VAT is not included in the appeared prices.

5.47 In case there is a conflict between the Backorder terms and the general Company terms of use, the first shall be applied.

ID Protect

5.48 Should the service be terminated, the fee is not returned, excluding activations made 30 days before the GDPR Act came into effect (25th May), as well as activations made after 25th May.

Report abuse domain procedure

5.52 If you want to report a domain name involved in any illegal or abusive activity, here are the steps you need to follow and will facilitate the process.

In order to submit a request, use the form on the page https://www.papaki.com/en/report-abuse-form.htm select the type of abuse and fill in the form providing the required evidence. Alternatively, send an email directly to [email protected].

When a new abuse form or an email is sent to [email protected], a new ticket is automatically opened in our system. We retain a SLA of 24 hours, so our Support Team will review it in this time frame.

As always, you should substantiate your allegations with specific evidence and / or any other relevant information to verify the abusive incident and help us take appropriate action. Note that the items may differ depending on the type of issue you want to report.

The following list explains the most common types of abuse we are dealing with and the evidence we expect from you in order to support our investigation:

Problems / questions about domains

Do you have any general problems or questions about your domain? Contact our Customer Support to get the right directions.

Invalid WHOIS

If you suspect that a domain has been registered with fake or incorrect information, you can report it from the abuse page by selecting "Terms of Use or other illegal activity". You will need to add more detailed information in the "Message" field or send an email to [email protected] entitled "Reporting Invalid Whois Information".

Copyright / trademark infringement

To report a domain name’s copyright infringement please report it through the form by selecting “Copyright - Copyright infringement” here.

Managing and monitoring domain name abuse reports procedure

5.53 Upon receipt of a request for Abusive Behavior by a customer-holder of a domain name (as described above in paragraph 5.52), our company will take action. In accordance with ICANN Regulations and paragraph 3.18.2, a competent employee of our company, within 24 hours, contacts the customer in order to confirm his/her personal details. Immediately the reported domain name gets locked (Registrar Hold or Customer Hold) and no changes / modifications and transfers can be made for a period of fifteen (15) days.

The domain owner must then send official documents to certify the authenticity of his/her data (eg. ID or passport), in order for the Registrar to restore the domain name. If the customer confirms his/her details within fifteen (15) days, there is an update on any error or abusive behavior concerning the website. While we unlock the domain name and account, corrections are made on the domain by its owner.

If the customer does not respond within the above deadline, the company has the right to delete the customer's domain name without taking any further action or notice.

ΗThe above procedure is different in case the customer’s website is hosted to us. Specifically, it’s not allowed for illegal content to exist on websites hosted on our company’s infrastructure. In case of detection, our company reserves the right to immediately deactivate the specific website (Terms 6.1 and 6.2). However, as a domain name provider, it is not our responsibility to determine if the domain name in question is actually being used for illegal activities. If you have clear indications that one of our customers are using their domain name for illegal activities, help us by contacting your local police department and asking them to investigate the case. For specific information about our policies, see the General Terms and Conditions Agreement or make a claim here.

6.1 The Customer accepts not to use the Company’s internet space, the services it offers and its servers for:

a. Any content which is illegal, harmful, threatening, insulting, irritating, sycophantic derogatory, vulgar, obscene, slanderous, constitutes a violation of someone else’s privacy, shows solidarity, or expresses racial, national or other distinctions, or for sending, publishing via email or transmission of such content to others.

b. Harming underage people in any way.

c. Sending, publishing, sending via email or transmission with other ways any kind of content for which they do not have rights of transmission according to legislation or contracted or administrative relations (like internal information, owner and confidential information gained or exposed as part of work relations or covered in confidentiality agreements.)

d. Sending, publishing, sending via email or transmission with other ways any kind of content which violates any patent, trade label, trade secret, copyright or other ownership third party rights.

e. Sending, publishing, sending via email or transmission with other ways any kind of content which contains software viruses or other codes, files or applications designed with causing harm in mind, the destruction or tackling of function of any software or hardware.

f. Willful and unwilful violation of the standing legislature or its terms.

g. Harassment of third parties in any way.

h. Illegal gathering or storage of other user’s private data.

6.2 The Company has the power to reject, cut off the provision of service or delete content funneled on the provided server, should this content be against any legislature in regards to copyright, is copied, is of pornographic, racist or piratical nature (hacking, pirate software, warez sites, serial numbers), concerns the narcotics trade, the effort of illegal penetration on a PC or is against any other law. In such scenarios, the Company has the right, without warning to immediately disable the account and its access to the site through the internet without any responsibility for damages that may be incurred on the Customer or third parties. In addition, it notifies the Customer to remove such a content. Should the Customer not immediately take heed, the Company has the right to completely delete their account.

6.3 All web hosting accounts automatically display an ‘Under Construction’ page when activated. This notifies the users that the hosting account has been created in the Company. The ‘Under Construction’ page can be removed by the user at any time, from the moment they gain access to the web hosting account. The ‘Under Construction’ page may included information like:

  • Links towards Company products and services

  • Mentions of third party products and services

  • Information search form for the Internet.

6.4 The Company follows a very strict policy in regards to spam emails and can cancel the Customer account in the case of sending improper / undesired mass emails (spam mail). An email is spam when sent including recipients who did not ask to get such.

The Customer agrees to not send any of the following kinds of email:

  • Advertisements or informational, including commercial advertisement without limitations, excluding those who have explicitly asked for emails from the Customer.

  • Irritating emails, either due to the language they were written in, their frequency of sending or their size.

  • Chain email.

  • Bulk advertising or informational emails.

6.5 Company has the right of restricting the volume of messages sent or received from the users, in order for the quality of email services to be maintained to other members and the safeguarding of its systems.

As the owner and / or administrator of equipment and other resources used for the provision of services, the Company has the right to block electronic communication from other operators on the Internet or not to deliver email messages if those are considered to be spam, malicious, or generally violating the terms of use of the service.

6.6 Available server resources are meant solely for use inside user accounts. The distribution of such resources for any manner in third party sites in any form, including but not limited to sourcing graphics or texts from third party sites found in Company servers, application execution, banner exchange programs is forbidden.

6.7 SSH access is given after Customer request. The Company has the right to deny access or hand over limited access for the execution of particular commands.

6.8 Sending emails in server or any message sent at irritating intervals on a network directly or indirectly connected to the Company, such as the attempt of bypassing user authorization or host security, network or account is forbidden.

Penetration of information not meant towards the Customer is forbidden.

Penetration of any network, spawning, port scans, ping floods, packet spoofing, forging router information, denial of service attacks, sniffers, flooding, spoofing, ping bombing, smurfs, winnuke, teardrop, publishing viruses, chat rooms, Internet Relay Chat, IRC bots (like eggdrop), PhpShell and other similar applications, the audio, radio and video streaming and the uploading of files on the server for the purposes of public downloading, particularly in cases when it majorly strains the available network resources, is forbidden. Any activity, regardless if leading to loss or data, shall be investigated and proper action will follow.

6.9 Non-authorized background processes or authorized background processes which expose the Company or Customer servers’ safety to danger, shall lead to the cessation or even the termination of the Customer account.

6.10 In case the Customer website is the cause of creating issues in the provision of hosting services to other Customers placed in the same server, the Company has the right to immediately and without warning disable access to the Customer’s domain. In case the Company engages in such activity, the Customer will be notified accordingly, for the reason this suspension of services has occurred.

Customer acknowledges that the Company bears no responsibility or obligation for compensation in regards to any loss, damage or moral damages incurred by the cessation of the above processes.

6.11 CPU, Memory, Disk IO, Entry Processes

Customer agrees to construct their websites in such a way where overloading Company servers is avoided, restricting the use of code and application demanding heavy processing power or make excessive use of resources (CPU, Disk IO, RAM).

The above resources the Customer is using in a shared hosting plan are not included in the unmetered part. Specific prices are provided according to the service and the server on which the Customer plan is hosted.

Databases hosted on our services are governed by proper use policy and may not exceed 1 GB for MySQL and 1GB for MSSQL so as to not cause performance issues on the server from misappropriation of CPT, memory, or Disk I/O offered to each Customer account.

6.12 Proper Use Policy

The Customer agrees to:

a. Not use equal or more of 25% of server resources for intervals greater than 90 seconds, not carry out acts which may cause server overload, including CGI scripts, PHP scripts, FTP, HTTP, SMTP load etc.

b. To not execute any automated process on the server.

c. To not execute any daemons and executable files of any nature which make excessive use of bandwidth, like IRCD, chat daemons, .exe, .com etc.

d. To not execute any kind of web spider or indexer (including Google Cash, AdSpy, Scrapers etc.)

e. To not execute any bit torrent applications, track or Customer. The linking or hosting of any illegal transmitted files is forbidden.

f. To participate in no illegal activities concerning file-sharing & peer-to-peer networks.

g. To not run any gaming server like counter-strike, half-life, battlefield1942 etc. This term does apply for Dedicated Servers.

h. To not execute cron tasks & schedule tasks at intervals of less than 15 minutes or in a way which can cause server overload.

i. To not use script for the call of any non-local file. The call of any file or URL in a remote server must be noted to the Company when in regards shared hosting plans. The Company has the right to forbid something such without notifying the Customer.

j. To not have a server mailbox the size of which is greater than the plan limits purchased from or defined by the Company.

6.13 Shared hosting accounts may not be sold again to third parties. Should the Customer desires resale of hosting services, they need to use a Reseller plan.

6.14 The Customer understands and agrees that no part of the services provided by the Company, such as space, e-mail or data transfer (bandwidth) can be used for backups. Under no circumstances may the Customer upload, download or store in the space provided files that are not directly related to what is necessary for the operation of the website. The Company, in any case, reserves the right to delete immediately and without notice the files that are not directly related to what is necessary for the operation of the website to restore the used volume within accepted limits.

6.15 The Customer should monitor the volume of space they are taking up, as well as the other account users in the Company hard disks, so as not go over set limits. In case of the space taken up going over said limits, the Company maintains the right to charge the Customer for use of additional resources or even disable the service permanently. Ιn any case the Company maintains the right to delete files to restore the used volume within accepted limits.

6.16 It is a Customer’s responsibility to make sure their code and applications installed in the account are safe and the rights of the directories and files are correct, regardless from the manner the installation was made. It is a Customer’s responsibility to assure the reliability of their code, apply all safety instructions and be certain in applying the proper levels of access to files and directories of their services. The Customer is responsible for all actions undertaken in their account.

6.17 The Customer acknowledges that the Company, for safety reasons may ask for a change in password at regular intervals.

6.18 Website Builder Service

The Company is working with BaseKit in order to provide the service Website Builder. The Company has taken the required conventional measures to safely provide this service.

The Customer understands and agrees that all information, data, text, software, music, audio, images, graphs, videos, messages, products, services or any other form of “Content” is the sole responsibility of the person who created the said Content.

The Customer is exclusively responsible for all uploaded, published and transmitted Content, through the company. The company does not verify the content that is published via the Service and does not guarantee the accuracy, integrity or quality of the said Content.

The commitments and guarantees on paragraph 6.1 apply to the Website Builder service.

If a Customer is found breaking the terms in effect, the Company has the right to terminate the account at any given time.

Anything that is not stated in the terms hereinabove, the service’s following terms of use apply: https://www.basekit.com/terms/.

For the Website Builder service, it is recommended not to use more than 30 widgets on one page as that could cause a significant delay when opening the page. The Company does not support any page containing more than 60 widgets.

Titan Email Service

6.19 The Company uses a third party provider to provide the Titan Email service. By using this service you expressly accept:
- That the company is collaborating with Flock to provide the Titan Email service and cannot deviate from the terms and conditions Flock sets for their services.
- The terms of use of Flock (AUE): https://support.flockmail.com/hc/en-us/articles/360026021673
- The Privacy Policy for Titan: https://support.titan.email/hc/en-us/articles/360038535773
- The Titan End User Terms of Use: https://support.titan.email/hc/en-us/articles/900000761843-Titan-End-User-Terms-of-Use-
- That the pricing, in case you want to upgrade your plan, will be conducted through the control panel of your Titan emails and specifically the invoice will be issue with the following details: Flock FZ-LLC, with its registered office at Opposite Double Tree Hilton Hotel Business Center 4, Ras- al-Khaimah United Arab Emirates.

6.20 The Company has signed all the necessary agreements for cooperation, confidentiality, protection of personal data and has proceeded with a Study of Price Assessment in accordance with current legislation to ensure that all necessary legal, technical and organizational means are implemented for the Customer's security.

6.21 The Customer is not allowed to upload data that exceeds the able limit of their account without prior agreement. It is forbidden to use the service for any unauthorised use that is not mentioned in the terms of use of our service. Indicatively prohibited:
- Any use that violates the terms of use of the service or any applicable law
- Any commercial use, such as resale or republishing of all or any part of the service
- Any modification of the whole or any part of the service including, translation into another computer language or creation of derivative works
- Any use of the service beyond the usual or prescribed purposes.
- Any use of the Service for fraud, forgery, harassment, violation of the rights of third parties or for the collection of personal information by users of the Service without their knowledge or consent.
- Any use of the Service to transmit any material depicting violence, which is racist, xenophobic or otherwise culturally or ethnically offensive, or is obscene, pornographic, arrogant, erotic, or otherwise offensive.
- Any use of the Service for participation or dissemination of games of chance, ponzi schemes, pyramid schemes, letter chains or unwanted mass or commercial emails (SPAM).
- Any use of the service for fraud, exploitation or other interference with any legitimate activity.

6.22 No illegal material is allowed on any of the servers, whether they are images, movie clips, sounds, other types of files, or links to illegal photos or similar material. For example, illegal material is considered indicative but not restrictive of copyrighted material or other material that you are not entitled to publish or store under the law. Nor is it permissible to store erotic, pornographic or other offensive material on service servers.

6.23 It is solely the decision of Titan and the Company to determine whether this material belongs to one or more of the above categories and Titan and the Company reserve the right to delete any such material at any time without notice. In the event that Titan and the Company delete such material, you may not make any claim against Titan or the Company for such deletion as it constitutes a breach of the Terms of Service. In addition, spam should not be sent by Titan servers. In the event of a breach of this rule, Titan and the Company reserve the right to notify the competent authority and submit logs to this authority.

6.24 The company is not responsible for deficiencies, errors of the service provided by TITAN and the Customer acknowledges that Titan SAAS has not made any declaration of marketability and suitability guarantees. Titan does not promise that the Titan SAAS service will be uninterrupted, without errors due to the nature of the service. The agreement for the provision of the service is described in the following agreement which the Customer must read carefully before using the service: https://support.titan.email/hc/en-us/articles/900000761843-Titan-End-User-Terms-of-Use-

Hosting migration policy

6.25 For each new shared hosting, managed WP, managed WOO or reseller plan provided by the Company, the Customer may request the free transfer of up to five (5) static or dynamic websites (provided the number is supported by the plan) from another provider. The same policy applies in case the Customer upgrades a plan that they already have with Top.Host and they wish to transfer to it websites hosted on another provider. From the sixth website onwards, additional staggered charges are applied, depending on the total number of websites to be transferred.

Necessary prerequisites for the free migration are:

a. For the Web Hosting Transfer Form to be filled out within 90 days after the payment confirmation of the hosting plan.

b. Files at the time of request to be hosted on a plan of another hosting provider and not on the servers of the Company.

c. Access to be provided in the administrative server environment of the other hosting provider or to a backup of files and databases to be transferred.

6.26 In the event that the Customer wishes to transfer websites from a Shared Hosting plan of the Company to another Shared Hosting plan of the Company, additional charges and migration costs will be borne by the Customer, starting from the first website.

Free instructions are provided by email from the Support Department upon request, in order for the Customer to carry out the migration on their own, if they desire so.

Additional Terms

6.27 If the Customer wishes to change the operating system for any transfer case, additional charges apply.

6.28 For any transfer to Company plans after the end of 90 days, additional charges are applied starting from the first website.

6.29 The Customer acknowledges that the transfer is made by priority and after communication with the Company. The Company has the right to refuse a website transfer that does not comply with the technical specifications of its infrastructure or violates the terms of use of the service.

Migration to Semi-Dedicated

6.30 The migration from a Shared Hosting plan of the Company to a Semi-Dedicated pan of the Company is conducted free of charge, provided that the customer requests the migration within 90 days after the payment of their order, for all websites hosted on their Shared Hosting plan. In case the customer requests the transfer of individual websites and keeps the rest of their websites on the Shared Hosting account, additional charges will be applied.

6.31 If the Customer wishes the migration of a Reseller plan of the Company to a Semi-Dedicated plan of the Company, then the greater subscription is transferred for free and after that additional charges apply for each website.

6.32 In case of a migration from another provider to a Semi-Dedicated plan of the Company, the terms and conditions of 6.25 apply.

6.33 Transferring from a VPS plan or a third-party Dedicated Server to a Semi-Dedicated plan of the Company, the terms and conditions of 6.25 apply. The VPS / Dedicated Server from which the transfer is made should have a Control Panel.

6.28 The migration from a Managed WP plan of the Company to a Semi-Dedicated plan is free of charge for up to five (5) static or dynamic websites. From the sixth website onwards, additional staggered charges are applied, depending on the total number of websites to be transferred.

Special Terms of Use for free Web Hosting plans

6.34 The free Basic hosting plan is provided to users who have completed registration or renewal of at least one domain from particular services of the Company, or want to transfer it from other registries and do not use other paid hosting services for that domain name.

6.35 The Basic hosting plan is provided for free on an annual basis. The renewal of the free hosting plan can be made one month before its expiration, should the domain name for which it has opened is active on the same Customer account and the given nameservers are registered.

6.36 All the free hosting plans are connected to a particular domain name the Customer is maintaining with the Company. Users using the free Basic hosting plan but are not eligible for such anymore due to transfer of their domain name outside the Company, should upgrade their hosting plan to one of the other paid plans, within the span of one week, otherwise the Company maintains the right to delete the free hosting plan.

6.37 The Customer acknowledges that technical support on the free Basic hosting plan is provided only through email and tickets.

Hacked WP Cleanup Service

6.38 The Company can provide the Customer with a service that can audit, clean and restore an infected WordPress website, at an additional cost. The service includes cleaning the website, protection against future attacks and hacks, the necessary upgrades to both WordPress and plugins and themes, etc.

6.39 The cost of the service varies, depending on the number of WordPress websites that the Customer is interested in:
1-2 websites: € 75 + V.A.T. / website
3-6 websites: € 60 + V.A.T. / website
7-10 websites: € 50 + V.A.T. / website

6.40 The service is offered for WordPress websites that have version 4 or higher installed and are hosted on Papaki servers.

6.41 In case the cleaning process requires the intervention for corrections on the website by our team, after consultation with the Customer, a small downtime may be scheduled for the application of the corrections (up to one hour).

7.1 The Company, through the hosting services it offers (shared hosting, Managed WordPress & WooCommerce hosting) can host on its servers e-shops as well. The Company does not administer these user e-shops, meaning that it does not process data and / or information viewed through said e-shops. Potential online orders and contractors for purchase of viewed products / provided services through the same e-shops, are bound by specified terms and conditions every e-shop has set and are between only the users and third-party users of their e-shop.

7.2 Company has the power to reject, cut off the provision of service or delete content funneled on the provided server, should this content be against any legislature in regards to copyright, is copied, is of pornographic, racist or piratical nature (hacking, pirate software, warez sites, serial numbers), concerns the narcotics trade, the effort of illegal penetration on a PC or is against any other law. In such scenarios, the Company has the right, without warning to immediately disable the account and its access to the site through the internet without any responsibility for damages that may be incurred on the Customer or third parties. In addition, it notifies the Customer to remove such a content. Should the Customer not immediately take heed, the Company has the right to completely delete their account.

7.3 Customer acknowledges that, when hosting an e-shop, they must fulfill all legal obligations in regards to maintenance and function of their shop.

8.1 Experts suggested by the Company are Customers and have no other financial relations with the Company. They are not motivated by any financial or any other kind of exchange and are not connected to the Company via a job position.

8.2 Company has no obligations against the Experts which it suggests, or the Customers who choose to work with a certain Expert. It does not interfere in the process of communication between the two parts and does not seek any recompense from the agreement for any collaboration between them.

8.3 Expert display in the relevant list is, by default, in random order, by session and for all activities.

8.4 Sorting by area is implemented according to the city the Expert has submitted in the form.

8.5 For a Customer to be registered as an Expert, they must fulfill the terms and conditions set by the Company (for example, they must have at least attained the Superstar Badge).

8.6 Should the Customer, in the process of filling out an Expert form, inputs an activity rival to the Company’s commercial interests, it will be automatically deleted in the process of checking out said form.

8.7 During the process of checking out an Expert form, the Company holds the right to not accept a form, without necessarily providing an excuse.

8.8 The Company can temporarily disable or delete an Expert from the list, without being obliged to provide a justification (for example, in case where complaints have been received or for other reasons the Company considers important).

Should the Customer act as a reseller of Company services (hence ‘Reseller’) the Reseller declares that, besides the general terms and conditions of the Company, also consents to the terms and regulations which are included in the present agreement in regards to Resellers.

9.1 Basic reselling service terms

- The Reseller, acting on behalf of their Customer, is bound to act in accordance to terms and conditions of the Company, such as they are at the moment the professional relation begins.

- The Reseller has a working relation with the Company, under the terms of the particular program and does not speak for the Company under any circumstances.

- The Reseller must notify the Customer of their own terms and conditions, which must not run counter to the terms and conditions of the Company.

- The Company provides a non-inclusive, non-transferable and restricted license for the use of the provided reseller tools.

- Available content is owned by the Company and is safeguarded by copyright, as well as other copyright laws. Further content found in the website may be subject to additional restrictions.

- The Reseller agrees to not repeat, distribute, provide, sell, publish, transfer or release the available content without explicit permission from the Company.

- The Reseller must adhere to Greek legislation and European regulations (for example, GDPR) for the gathering and processing of Customer personal data.

- The Reseller is bound not to, willfully, or not, misuse the system or the tools and services provided by the Company.

- The Reseller and / or their Customers may be the direct users of services. In addition, Reseller Customers can, in turn, act as Company Resellers or of the Resellers themselves.

- The Reseller must have a confirmed order by their Customer, in order to be allowed to act on their behalf. Every order from the Reseller for the Customer must be clear and demonstrable.

- The Reseller must include in the provided terms and conditions that they have the Customer’s permission to act in behalf of such and manage their services fully.

- The Reseller is responsible for the provision of technical support to their Customers as well as to the Resellers under their account.

- The Reseller must issue to their Customers the legal documents for services provided.

- The Company shall provide phone and email support to the Reseller during the hours of technical support .

- The Company could, but is not bound to, provide support directly on the Customers of the Reseller. In cases where timely support is required, the Company can directly assist the Reseller’s Customers.

- Should the Company receive messages from Reseller Customers or third parties in regards to the services provided by the Reseller’s account, the Company maintains the right of communicating such to the Reseller.

- Should the Company judge the support provided to its Customers is insufficient (hence, for example, an excessive number of support communications directly from the Reseller Customers), then it might consider that as a breach of contract from the Reseller.

- The Company holds the right of checking if the Reseller fulfills the terms and conditions of this contract.

- The Reseller is fully responsible for all financial consequences resulting from any order and for any other financial consequences incurred from terms of use.

- The Reseller agrees to keep the financial terms of this contract confidential.

- The Company will by no means be exposed to the Reseller or their Company for any random, subsequent, special or punitive damages or loss of profit or rights resulting from this contract or any services provided, whether it being the violation of this authorizations, or any obligation stemming from such.

9.2 Special terms for domain name reselling

- Each Company Customer may submit a form requesting to register as a Domain Reseller of the Company. The form is submitted online and particularly from this Company page , filling out the appropriate registration form. The Company retains every right to reject a form at its discretion, without providing further details.

- During the registering as a Reseller, user is bound to declare current and accurate data in their Reseller profile (name, surname, website etc.)

- Reseller agrees to work with the Company and attain the documents potentially needed for data confirmation (for example, ID, depositing account, Electric Power Distribution Company etc.)

- The responsibility and ownership of a particular owner for their domain name remains as is.

- Reseller must be notifying all ICANN regulations for approved registrars ( ICANN Registrar Accreditation Agreement ) and potential ICANN Consensus Policies and identify the initial registrar or provide how to define the initial registrar, such as through a link to the WHOIS Search InterNIC service.

- The Reseller must define the original (sponsoring) registrar if asked by their Customer.

- The Reseller must provide links towards the ICANN page, as described in detail at the 3.15 ICANN regulation paragraph for approved registrars (ICANN Registrar Accreditations Agreement).

Furthermore, they are obliged via the 3.12.7 regulation of ICANN to add on their website the following URL: http://www.icann.org/en/registrars/registrant-rights-responsibilities-en.htm concerning the rights and obligations of the registered. ( ICANN Registrar Accreditation Agreement ).

- The Reseller is not allowed to use registry logos (for example EEET, Eurid. ICANN etc.), unless having written permission from the responsible registry for doing such.

- The Reseller is not allowed to publish on their website or any other document or other communication with their Customers that they are accredited registrars (for example EEET, Eurid. ICANN etc.)

- The Reseller makes certain that the identification and communication data provided by the Customer for registering, along with enabling any privacy or proxy registration service at the same time which is provided or available from the Reseller during registration, must be listed at the registrar or be stored through a third-party service, or alternative must display a clear warning to Customers in the case of their data not being stored. Wherever storage is carried out, the data must be made available to the registrar in case the Reseller violates the terms of use of the Reseller service and this violation is harmful for the consumers of public interest.

Should ICANN provide some program which acknowledges Resellers who store their data as noted above, and the Reseller fulfills whichever other criteria ICANN has set according to its regulations, the Reseller shall be allowed to request such an acknowledgement from ICANN.

- The Reseller must notify their Customer for matters concerning their domain name (for example, impending expiry) and proceed in the requisite acts on behalf of the Customer whenever possible.

- The Company holds the right to communicate with the Customer for getting their consent before the change or addition of data in regards to domain names.

- The Company might be referred to as authorized registrar of the domain name in notifications sent to the Customer directly from the registry (for example, domain expiry dates from the .GR registry).

- The Reseller has the choice of having their contact information on display (surname or name, email, phone) in WHOIS searches made through the Company for the domains under their own account. This option is available during the request, but can, instantly and at any time be enabled / disabled through the administrative environment of the reseller profile.

9.3 Disable of reselling option

- The Company retains the right to suspend the service or part of such or to bar the use or access to it, should any of the below conditions come into effect.

a. The Company has the right to halt provided services from the Resellers account in case of them being unable to cover their obligations, within the particular days noted in the agreement.

b. If they pose a problem for other users of other services / Company software, by making excessive use or misuse of services or other technologies or tools.

c. If making use of Company availability tools or other technologies and tools, then all registries must be made through the Company. If not, the Company can suspend the Reseller service.

d. If the Reseller notes on their website that they are authorized registrars (for example, from EEET, Eurid, ICANN).

- The Reseller can, at any point, ask for the deletion of their account through written communication with the responsible part of the Company. There will be a written confirmation of the deletion.

- In case of Reseller account deletion, it is forbidden to use the Reseller tools for any reason after such.

- The Company has the right to disable / delete a Reseller account without warning, if found in violation of terms of use.

- The Reseller account may be disabled in case there is no activity within 8 months.

9.4 Acceptance of special reselling terms

- The Reseller has read, understood and consented to be bound from all the terms and regulations of this agreement, as well as any other rules or policies which might be set from the Company at intervals. This agreement and whichever rules and policies of the Company, along with the additional amendments, comprise the complete and sole agreement between the Reseller and the Company in regards to use of services, while displacing and regulate all the above statements, agreements, or other communications.

- The Company, may, according to its own judgement, choose to alter the terms, the regulations and the functionality of this website and its service at any time. By using this service, the Reseller sets aside any rights or claims against the Company.

10.1 The renewal of an SSL may be accomplished:

- 60 days before its expiration date, for COMODO SSL

- 90 days before its expiration date, for RapidSSL

- 90 days before its expiration date, for GeoTrust SSL

In regards to RapidSSL & GeoTrust (Symantec) SSLs having been issued before the 1st of December, 2017, the renewal may be accomplished 210 days before their expiration date.

10.2 If the SSL is used for a website hosted on the Company servers, the Company creates and inputs the private key into the Customer’s hosting. The Company does not store such information permanently. Private key shall be available for 24 hours from the moment it is created and then permanently deleted. For security reasons, user is suggested to store the private key into their computer during the SSL activation period. In case the user has not done so and the key is asked of them in the future from the SSL Company, then a request must be made for SSL reissue, to gain a new key. If the SSL is used for a Company hosted in another hosting provider, Customer must download and store the private key on their computer, the moment it is displayed and input it themselves in the hosting plan so as for the SSL activation to occur, the private key is not stored in the Company’s database.

10.3 The confirmation process in regards to data required for enabling OV and EV certificates, is done by the Certificate Authority which provides said SSL certificate. The Company is not responsible neither for the data confirmation process nor for the success or failure of such.

10.4 The Company's technical team may take over the installation of the SSL certificate that was acquired by the customer from the Top.Host website, subject to the following conditions:

a. the SSL is Domain Validated

b. the server (VPS, Dedicated Server or Web Hosting ) on which the SSL will be installed, comes with a Control Panel (Plesk cPanel, Virtualmin, etc.).

The server could be hosted on any hosting provider. All Organization and Extended Validation SSLs are excluded from the service, as well as servers that do not come with a Contrοl Panel.

The Let’s Encrypt certificate is provided by the Company free of charge, for every paid web hosting plan. It is activated by the Customer themselves, through the administrative environment of their web hosting plan.

11.1 The certificate remains in effect as long as the web hosting plan is activated at the Company. Its features are defined by the certificate provider and the Company must adhere to them.

11.2 The Company retains the right of annulling the free certificate provision without any other warning.

11.3 A Customer using Let’s Encrypt certificate through Company services, acknowledges that they have read, understood and agreed to the certificate’s terms and conditions, as defined by their service provider.

Trademark Registration

12.1 “Trademark Services” means the trademark registration services at the Trademark Office, the General Secretariat of Commerce and Consumer Protection and the relative counselling services provided by the company.


12.2 The Company will assign an employee (administrator of the request) that will be in charge of the national trademark registration which is carried out manually. The administrator of the request provides the Client with information regarding the trademark registration process which includes the following steps:

a. First, a legal check is carried out in order to look into the trademark availability for the classes concerning the Client (counselling services).

b. A registration request is made to the Trademark Office, with a number, date and hour of registration and it is entered in the trademark registry.

c. Next, the trademark examiner, verifies that all the conditions of the said trademark registration request are met and the relative decision is issued.

d. If all the conditions of the trademark request are met, then the relative decision is approved and published.

12.3 The administrators do not provide legal services or counselling.

12.4 The Client agrees to provide and/or carry out any additional tasks that are necessary to successfully completing the Trademark Services, including any required authorisation and legalizing document.

12.5 Furthermore, the Client agrees to provide valid, authentic and real information and documents to complete the request at their own expense. The Company bears no responsibility for the authenticity of the documents.

12.6 The Client will only submit the information that is required to successfully complete the trademark. Any details, documents, comments, information or material submitted to the company to complete the trademark registration process are considered confidential and part of the Client’s effort to register the trademark.

12.7 The Company’s remuneration includes the Counselling Service and the Client’s Trademark Registration Service.

12.8 The Company has the right to decline to undertake the registration to anyone, for any reason and at any moment without a prior notice being required. Among other reasons, the Company can refuse to provide a Trademark Service in its sole discretion in case of conflict of interest with the Client’s request if the trademark is not in compliance with the law.

12.9 The Client understands and accepts that according to the law trademarks cannot be registered if:

a. they do not fall into the trademark definition,

b. they lack in distinctive character,

c. they exclusively consist of points or indications that can be used in trade to identify the type, quality, properties, quantity, destination, value, geographical origin, when the product was produced or the service provided, or other product/service characteristics,

d. they exclusively consist of points or indications that have become common in everyday language or in the legitimate and established trade practice,

e. they exclusively consist of the shape that is imposed by the nature of the product or is necessary to accomplish an artificial result or gives substantial value to the product,

f. they are against public policy or morals,

g. they might mislead the public, for example, regarding the nature, quality, provenience of the product or service,

h. they are destined for distinguishing wine or alcohol containing or including a protected by the EU law, geographical indication for wine or alcohol, if the said wine or alcohol does not have that specific origin,

i. they contain or include names of origin or location or consist of an origin name or geographical indication of agricultural products and food that have already been registered according to the EU law and concern the same type of product, on condition that the registration request of the said trademark is submitted after the date when the registration request was made for the protected designation of origin or geographical indication of agricultural products and food,

j. they represent names of countries, flags, coats of arms, symbols, armorials, signs and hallmarks of the Greek government and the other states, mentioned in article 6 paragraph 3 of the Paris Convention for the Protection of Industrial Property (law 213/ 1975, art. 258) and under the conditions of that article, along with the passages with a major symbolic importance, particular public interest and especially religious symbols, stamps and words, whose submission goes against good faith or is ill-disposed.

12.10 Furthermore, the Client understands and accepts that the trademark cannot be approved for registration:

a. if it is identical to any previous trademark and if the products or services, for which the trademark was requested, are identical to the ones with the previous trademark,

b. if, due to its identicality with the previous trademark and the similarity of the products or services or the similarity with a previous trademark and the identicality of the products or services or the similarity with a previous trademark and the similarity with the products or services, there is a risk of confusing the public, which includes the risk of associating it with the previous trademark,

c. if it is identical or similar to a previous trademark that has acquired a certain reputation και and the use of the subsequent trademark would provide it, without any justified reason, with an illegal profit from the distinctive character or the reputation of a previous trademark or could be harmful to its distinctive character or reputation, regardless of whether the subsequent trademark is destined to distinguish products or services that are similar to the products or services of a previous trademark. According to the current law, previous trademarks are considered to be:
i. trademarks including international ones in effect in Greece as well as communal ones, which have been registered prior to the date of the trademark submission, provided that the priority and duration rights have been taken into account,
ii. former trademark submissions, including the above mentioned international and communal ones, with their reservation being uncertain,
iii. trademarks that are commonly known as defined in article 6 of the Paris Convention at the date of the trademark registration or perhaps at the expected priority date.

d. if it goes against the rights of a non-registered trademark or another distinctive element or trait used for transactions, which has the right to prohibit the use of a subsequent trademark, on the condition that these rights have been obtained prior to the submission date of the said element, provided that the viewed priority rights have been taken into account,

e. if it goes against a third party’s former personality right or a former copyright or industrial property right aside the ones set by the current law,

f. if there is a risk of confusion with a trademark that is registered and used abroad when submitting the request, in case the requester was ill-disposed.

12.11 The Company’s compensation for registering a National Trademark does not include the costs for the administrative fees in favour of the Government (eParavolo) which are covered by the Client. In case of issuing an online administrative fee and later the Client cancelling and re-issuing it, the price may vary.

12.12 The Company’s remuneration does not include any other action (such as hearing in front of the trademark committee, etc.) which might occur when investigating the trademark registration request or after this process has been completed.

12.13 Once the National Trademark registration is complete, no changes can be made (e.g. changing or removing classes, correcting the text or changing the logo might be considered as changes).

12.14 The process differs when it involves the application of a Communal or Worldwide trademark.

General Trademark Services Disclaimer

12.15 The trademark approval process is inherently subjective and unpredictable. The Client hereby verifies that they understand that the process is subjective and that there are potential inaccuracies in the data that could affect the results of any studies or predictions provided to them.

12.16 The Client also understands that any decision made by you and/or the business entity after consulting with the trademark examiner, or the trademark specialist, does not carry a guarantee of success; Like any similar process or decision to undertake litigation or a contested, adversarial procedure.

12.17 Any timeframes and completion dates provided are estimates and the Client acknowledges that the nature of trademark registration can cause completion times to vary and change considerably with little to no warning.

12.18 The Company shall have no liability for any delay in trademark registration. Furthermore, the Client understands that the Company, the Examiner and/or trademark specialist cannot predict with any certainty as to whether the trademark application will face additional challenges from the trademark office or third parties opposing the trademark application.

12.19 The Client understands that should such challenges or oppositions occur, they may incur additional official fees and examiner fees to defend against such challenges or oppositions, for which the Company, the examiner and/or trademark specialist have no liability.

12.20 The Client understands that they are solely responsible for the creation, storage, backup of their business records, any registrations and activity data. This Trademark Services Agreement and any registration for subsequent use of the website will not be construed as creating any responsibility on Company’s part to store, maintain, backup, retain, or grant access to any information or data for any period.

If you have any further questions, concerns or queries about our Services concerning trademarks or anything regarding that matter, contact us at the form found here.

Pixida Service

13.1 The Company uses a third party provider to provide the Pixida service. By using this service, you expressly acknowledge that the Company is supplied by rankingCoach GmbH. Through this the Company provides the Pixida service and cannot deviate from the terms and conditions that they set for their services. The Company has signed all the necessary agreements of cooperation, confidentiality, protection of personal data in accordance with current legislation to ensure that all the necessary legal, technical and organisational means to ensure the security of the Customer.

13.2 The Company is not responsible for deficiencies, errors in the Pixida service and rankingCoach. The entire Customer Agreement for the provision of this service is described in the following agreement which the Customer must read carefully before using the service: https://cdn.papaki.com/sites/all/themes/papaki3/n/pixida/End%20User%20Agreement.pdf so that if any of the above does not cover they, they may not proceed with its purchase.

13.3 The Customer with the purchase of the specific service accepts:
- the terms of use and privacy policy of rankingCoach and the terms of use and privacy policy of Papaki.
- the End User Agreement located here: https://cdn.papaki.com/sites/all/themes/papaki3/n/pixida/End%20User%20Agreement.pdf

13.4 The Company informs the Customer that there is no possibility of refund for the Pixida service.

13.5 The Customer will also be able to purchase:
- Pixida Basic along with their Shared Hosting plan
- Pixida SEO along with their Website Builder / Managed WordPress / WooCommerce plan

13.6 This tool is provided only in Greek.

13.7 In the Pixida 360 plan, the Customer can set up their Google Ads campaigns and activate them by purchasing the pre-installed budget of €50. This budget will be consumed evenly over a period of up to a month for selected ads and the Customer will need to update it before it expires so that they are not disabled. Its activation is currently done manually by the Company's Support Team.
The Customer must:
- buy credits with a total value of €50 from their Papaki Control Panel and
- send a request to Papaki Support to charge these credits and manually activate this budget within the Customer's Pixida 360.

13.8 The service is adapted to the Greek market and can not be used in other countries, even if the communication is in Greek (eg Cyprus).

14.1 Enartia Single Member SA (including its subsidiaries) adheres to the measures set out in the EU Regulation no. 2022/2065 – Digital Services Act ("DSA"). Users are responsible for the content they upload, share, or otherwise make available on our services. Any content that violates the DSA, other applicable law or our Terms & Conditions may be subject to removal, and users may be subject to account suspension or termination on Enartia’s initiative.

14.2 We will cooperate with relevant authorities as required by the relevant regulation and DSA, including providing information (including personal data) and assistance in investigations. The single point of contact will be reachable, at the following email address: [email protected] (the “Abuse Email”).

14.3 If any person or entity is aware of the presence of specific items of information and/or content on Enartia’s services that individual or entity considers to be illegal content, the individual or entity may contact Enartia at the Abuse Email and send a report (the “Report”) that meets all the requirements below: (a) a sufficiently substantiated explanation of the reasons why the individual or entity alleges the information in question to be illegal content; and (b) a clear indication of the exact electronic location of that information, such as the exact URL or URLs, and, where necessary, additional information enabling the identification of the illegal content adapted to the type of content and to the specific type of hosting service; and (c) the name and email address of the individual or entity submitting the notice, except in the case of information considered to involve one of the offences referred to in Articles 3 to 7 of Directive 2011/93/EU; and (d) a statement confirming the genuine belief of the individual or entity submitting the notice that the information is accurate and complete.

14.4 Once Enartia receives a report, it will send a confirmation receipt to the individual or entity without undue delay. Where a Report meets the above requirements, Enartia will notify that person or entity of its decision, providing a “statement of reason.” Enartia s not required to undertake a detailed legal examination of the facts in the Report but must carry out a review at the level expected of a diligent hosting provider.

14.5 If the individual or entity does not agree with Enartia’s decision, they may contact Enartia once again, at the Abuse Email, setting out the reasons they do not agree with the decision. Enartia will examine the request and communicate the final decision to the individual or entity. Notwithstanding the above process, the individual or entity may also report the allegedly illegal content or activity to public authorities in order to defend its rights.

14.5 To enhance transparency and in compliance with the DSA,Enartia may publish reports outlining its content moderation practices, including the number and nature of content removals and user accounts suspended or terminated.

Pricing Policy

15.1 The products’ listed prices is in euros and VAT is not included. Payment for products and services is made in advance. The Company has the right of adjusting prices without prior Customer warning. It is understood that the Customer always deposits the price listed on the pricelist for this product or service when ordering such. Potential service payoff expenses concerning the Customer (expense for bank deposits etc.), are paid by the Customer.

Premium domain names (within which is also .GR domains with two characters) are excluded from such. The price of a premium domain name is set by the relevant registry, always refers to the particular domain and appears in the results of searching for domain names of the Company. The Company is not responsible for unexpected shifts to cost from the registrar. The premium domains are excluded from any online offer of the Company.

15.2 The Company maintains the right to offer products, plans, or promotional offers that may include differing service or price terms compared to the ones in effect at the date and time of the original order placed by the Customer.

15.3 Discount coupons and any offers noted on the products at the Company’s website are valid only for the initial purchase or their offer’s time period and do not affect the renewal price of the service or product. The coupon discounts do not stack with other potential discounts or offers that the Customers have a right to.

15.4 The Company reserves the right to designate products, plans, or services as "non-commercially available", according to its commercial policy or any technical limitations related to the Company's infrastructure management. The Company will offer the revamped, commercially available variant of the affected products, plans of services to Customers being affected by such a status change.

15.5 The Company is not liable for any taxes or fees that must be paid in any country and according to whichever tax legislation and concerning exchanges made from the Customer through the provided domain. The Customer agrees to bear full responsibility for taxes or fees or dues in regards to setting up, installing or use of the server, the products or services in their possession or the exchanges made.

Special Conditions for Dedicated Servers

15.6 For servers hosted outside the EU, the Company holds the right to adjust the monthly server subscription in case the exchange rate shifts by more than 20% in relation to the current exchange rate at the dedicated server’s initial order.

The cost shift of the monthly subscription shall be done 1 month after notifying the Customer. The exchange rate that was into effect during the dedicated server’s order is produced from the first invoice of the subscription.

The price the Customer pays to the Company for hosting services will not change after the order. The Company retains the right to shift the resources and prices of hosting services displayed at the website for purchase from future Customers.

15.7 For the cessation of service, the Customer has to submit their request for such in written format, at least 30 calendar days before the month when the Customer wished to proceed in the server’s disabling. Alternatively, renewal is made automatically and the deposited warranty is consumed for the entire month.


15.8 The Company, for the Customers’ comfort, has set up the following terms of payment.

a. For security and identification reasons the Customer must provide further details, like their ID, passport etc. if asked by the Company.

b. If the Customer does not provide requested data or the transaction is not successfully identified by the Company, the Company has the right to not provide the service as well as not return the service fee regarding that exchange.

c. The Customer is not allowed to proceed in virtual, false or non-desirable purchase of services. The Customer is fully responsible for expenses, dues, taxes and contributions stemming from that purchase of services from the Company.

d. The Customer agrees to provide the Company’s support department with any data requested, in case the exchange must be confirmed.

e. The customer accepts the terms and conditions of Everypay

The Customer can pay orders through credit card, Visa, Mastercard, credits and every other offered means supported by the Company. The Customer agrees that any further costs or commissions regarding them and might occur from intermediary payment services are theirs to bear. The credit card is charged after the check and data validation. The Customer is solely responsible for the correct submission of the credit card data.

15.9 The Customer ordering services provided by the Company can choose, through their account’s administrative environment for their credit card to be charged automatically by the Company every month (or, depending on the hosting service’s or domain’s renewal cycle every 1, 3, 6, 12, 24, 36, 48 or 60 months). This way, the Customer authorizes the Company to receive the price of service at every renewal time and before the service is termed expired.

15.10 For the confirmation of a credit card, the Customer agrees to be charged a symbolic amount no more than 2 euros for a few days.

15.11 Payment by deposit onto a bank account

The Customer can pay for their orders through a bank (in a store, via e-banking or phone banking) utilizing the DIAS system in compatible banks presented here . In this case, the Customer must pay any potential banking fees.

Cessation of Services / Contract

15.12 The present contract may be terminated from anyone of the contracted without cause. The Company is not required to return the agreed upon price for the time interval left from the day of termination to the normal expiration date, should the termination be requested by the Customer or the contract is terminated by the Company for violation of terms of use on the Customer’s part.

15.13 Should the Customer declare they do not wish for the continuation of services, then the Company terminates the provided Customer services and deletes from its servers the pertinent registrations and Customer files without any further warning.

15.14 The Company has the right to reject, terminate or suspend the availability of the services offered to the Customer at will, with or without warning, and is not responsible for the consequences, positive or negative, which stems from terminating a website or a server or the termination of some other service. Restoration of service or files in a website hosting account is not charged, unless the actions are repeated often and, due to volume, create administrative cost for the Company.

15.15 In case the Customer has not paid one or more services on their account, the Company has the right to suspend, disable or terminate the service, domain name, or hosting accounts, without being bound to provide backups to the Customer.

15.16 The Company maintains the right to cancel an account, including files and content for any reason, at any time. The Customer agrees to maintain backups of all files and databases hosted in the Company and agrees that the Company bears no responsibility for loss of data. The Customer is responsible for the creation of backups for their data.

15.17 The Customer, should they no longer want Company services, must declare such through the cancellation form found here . With its sending, a confirmation email for the request is sent to the Customer automatically. In case the Customer has not received such an email they should contact the Company via phone.

15.18 In case of non-timely payment or the charging of the Customer’s credit card is impossible due to non-available sum or because the credit card is no longer valid, the services provided by the Company are set to automatically terminated after the subscription expires.

Notice for service expiration

15.19 Customer receives on their administrative email automated notification for the impending expiration of services 65, 30, 7, 5 and 2 days before such a date, the day it expires and 3 days after it expires. The Customer can enable receiving expiration emails via SMS as well, choosing how many days before expiration of the services do they want for the SMS to arrive. The default value is 10.

15.20 The Customer, can, through their account’s control panel, set how many days before the expiration date they are notified by themselves.

15.21 Customer recognizes that beyond their choices, the Company is, in some case, bound to send expiration notices at preset intervals if required by terms of use of some name registrar or service.

16.1 This agreement is automatically renewed according to the price currently into effect, on the pricelist for this kind of provided service over the time interval of renewal, unless the Customer does not wish for further cooperation with the Company and notify it of such.

16.2 In any case, the Customer is bound to check that the Company received the notice of subscription payment and enabled / renewed the services for which they have paid. If the Company cannot verify the payment details from service renewal (for example, due to corrupted FAX, never receiving the email notification) then the Company suspends the use of services, with no responsibility for potential damages or malfunctions that may occur during the termination / cessation of its services towards the Customer.

Subscriptions’ Functionality

16.3 In order for the Company to ensure the continuous operation of the Customer's services, the Company's services follow the subscription model. By using the Company's site and in accordance with this subscription model, the Customer acknowledges and accepts that their account is subject to automatic renewals.
This means that for new purchases or renewals of services paid by card or credits, the Customer’s subscription is activated and their service will be renewed automatically in the future by means of the payment method they have selected. Three (3) days prior to any attempt to charge their card, the Customer will be notified by email about the charge that will follow. The subscription model applies to all Papaki services except for SSL certificates.

16.4 If the Customer does not wish to renew their service subscription automatically, they can easily disable it through the subscription management page in their control panel.

Data Security

16.5 When purchasing a new service with card, an ID code (token) is created after contacting the Eurobank debit system, which is stored on the Company's platform and serves to identify the card upon renewal.

This ID code (token) is a random set of symbols that acts as a substitute for the data of a card. There is no direct mathematical relationship between its original value and the card, so the actual data cannot be determined by a reverse process. The actual correlation between the code and the card is stored in the token vault of the bank and outside of it there is no connection between the two values.

This process allows the Company not to store the Customer's sensitive credit card data in its system, and thus ensures absolute security of transactions. Before the service expires, this ID code is called and after the card is identified, subscriptions are automatically renewed.

To identify the card in our systems specific, non sensitive information is stored in accordance with the Payment Card Industry Data Security Standard (PCI DSS), such as card expiration date, the first 6 and the last 4 digits of the card number. The first 6 digits inform us also about the country and bank issuer, data used to validate payments and avoid fraud transactions.

Recognizing the importance of electronic payment security, EveryPay is a licensed Payment Institution by the Bank of Greece (Decision No. 280/3 / 23-7-2018 GG B 3010 / 25-7-2018), and manages securely card payment transactions, in accordance with the regulatory framework of the card transaction security management standard. Everypay is certified in accordance with the PCI DSS compliance standards. All Everypay services are made through secure connections with 256bit SSL certificates. EveryPay also supports the ability to use the 3D Secure service, an additional security token for VISA, MasterCard, Maestro, Diners & Discover. The Payer then has to enter his personal secret code to complete the transaction successfully

Subscription Activation / Deactivation

16.6 The transition from the previous billing system to the subscription model is progressive. As of July 29, 2019, services purchased or renewed by credit / debit card or credits are converted into subscriptions, that will be automatically renewed in the future before their expiration and only after the Customer has been notified.

16.7 If the Customer does not wish to renew their subscription automatically, they can easily disable it through the subscription management page in their control panel.

16.8 If the Customer wishes to re-activate a subscription, they can do so through the subscription management page in their control panel.

16.9 If the Customer wishes to convert a service they manually renewed up until now into a subscription, they can simply make the next renewal with a credit / debit card or credits and the subscription will be activated automatically.

Payment Failure

16.10 The Company's subscription model allows more than one billing efforts in case a payment fails. The first attempt to renew the Customer's subscription is conducted about 10 days prior to its expiration and depends on the service (for example, some domain name extensions require the renewal to be specific days before their expiration), so this time is added to 10 days.

16.11 Failure to pay may be due to the balance of the card or credits, in which case the Customer will receive an email informing them about the reason of the failure. When the Customer receives the first email, they must take the necessary actions recommended in this email to resolve the reason why the payment failed.

16.12 There are two more (2) charging attempts. If payments fail again, the Customer must manually renew the service, otherwise the service will expire.

16.13 If the Customer wishes to manually renew their service at a different time than the subscription model, they may disable the subscription through the subscription management page and proceed to manual renewal.

Detailed instructions for actions on the subscription model are available in Papaki's knowledge base.

17.1 In the hosting plans and services of the Company accompanied by money back guarantee, the use of the money back guarantee can be done within a 90-day timeframe from the date the hosting account was launched. Should the Customer not remain satisfied with the quality level of the hosting service of the Company, they may request, within 90 days from account launch, the cancellation of the current contract, otherwise they silently agree with the continued provision of service and give up their right for return of deposited money.

In case of cancellation within 90 days, the Customer is returned the sum of their subscription. In case that the sum included additional fees (domain name purchase, SSL purchase, Static IP purchase, third party resources, bank or credit card resources, installation costs, additional services) the subscription sum is returned to the Customer after the above is withheld. The Company can deny returning the money after the 90th day since registering.

17.2 The above guarantee solely refers to one part of Company services and not all provided services. For example, the following are excluded: domain names, website builder etc. The annual Managed WordPress and WooCommerce plans are also bound with a money back guarantee of 30 days after the launch date of the hosting account.

It is explicitly noted that no money returns are provided for dedicated servers and relevant addons.

17.3 Only new accounts have the right for recompense. For example, if the Customer had a Company account cancelled and created a new one, they do not get recompense for the latest account.

17.4 For an account cancellation request to be considered valid, the request must be send through the form at the address here.

17.5 Any term violation of the current is considered sufficient to not return any sum to the Customer.

18.1 All exchanges made through the website of the Company are bound by International and European Law, which sets matters concerning e-commerce as well as the Law regarding consumer protection (N. 2251/1994, having been adjusted and in effect today) setting matters of sales from a distance.

The Company acknowledges the importance of the matter of safeguarding Personal Data, as well as electronic exchanges and has taken all necessary measures, with the most modern and advances methods, so as to ensure the greatest possible security. All information relating to your personal data are secure and private.

18.2 The Customer acknowledges that for access to the control panel and Company services, a username and a secure password, which provide access with absolute security on the Customer’s personal data, is required. The password may be altered as many times as the Customer wishes.

18.3 The Customer accepts that they are solely responsible for maintaining the secrecy and access codes of their account from third parties. The password used by the Customer must fall under regulations set by the Company, in regards to character number, combination of letters, numbers and symbols. In case of its loss or leak they must proceed in the timely notification of the Company. The Company is not responsible for the use of said secret password from a non-authorized person.

18.4 The Customer must always keep their contact information up-to-date and notify the Company of any change. Communication and updating of the Company to the Customer for issues related to their account (upgrades to servers, termination - renewal of subscriptions, etc.) are carried out by email or through relevant information pages on the Company's website.

18.5 The Customer acknowledges that the email is defined as the main communication channel between the Company and the Customer and hence must be monitored regularly. The Customer should also set a primary and secondary communication email so as to safeguard the communication of information from Company to Customer.

Transactions Privacy

18.6 All information transmitted by the Customer to the Company is confidential and the Company shall take all necessary measures so as to make use of such only when deemed necessary within the frame of services provided.

Some of the measures taken are the following:

a. Only authorized employees have access to transactions information and only when necessary, for example, for the conclusion of forms.

b. The Company does not reveal Customer data and their transactions, unless having written Customer authorization or such is demanded by judicial decision or decision of other public authority.

c. In case the Company uses third parties for the support of its systems, it takes care of safeguarding privacy.

d. Customer may ask for any data held for them, as well as their amendment in case they can prove the existence of a mistake.

e. For security purposes, the Customer must treat all information provided through the service as private and not proceed in any revealing of such to third parties.

f. The Customer’s email address may be used only after their consent for the sending of notification emails and newsletters concerning the Company and potential new offers or sales provided from such. Should the Customer not wish to receive such newsletters, they can be deleted from the contact list by pressing the link found at the end of every newsletter.

19.1 The Customer should notify the Company of the email addresses to which the issued invoices shall be sent. In particular, the invoices are sent to the email address submitted at the billing data from the administrator, while receipts are sent to the administrator email. Additionally, the Customer explicitly declares that the particular email addressed and every kind of update regarding such are under their full, sole and uncontested control. No third parties must have access to these addresses unless authorized by the Customer themselves. The Company is responsible neither for the access of any third party in the Customer’s email addresses, nor any damages potentially incurred from said access and / or use of email addresses from third parties.

19.2 For any change in the data submitted and particularly the email address data, the Customer is solely responsible and must update the Company in regards to changes. The Company bears no responsibility in case of lack of ability or delayed access of the Customer in their email.

19.3 The Company has no responsibility for any damages (positive or negative) of the Customer and / or third parties stemming from lack of ability or delayed access of the Customer to their email.

19.4 The Customer accepts that the Company is undertaking every reasonable effort for the safeguarding of the availability of the electronic document transfer service. In any case, after the issuing of a document, it is available also through the Company control panel. The Customer may find and download such from the ‘Order History’ of their account.

20.1 The present terms of use of the Company services are composed according to greek applicable laws, are governed by greek law, the applicable law of the European Union and the International Agreements and interpreted according to good faith, trading practices and the social and economic purpose of the right.

Should any term or provision of the above terms of use is considered null or void, this would not influence the validity and enforceability of the rest of the terms. The contractors will, according to the above-mentioned principles, undertake every possible attempt so as to replace null or void provisions or terms with others suitable which approach the content of null or void terms or provisions as much as possible.

20.2 The subscribers of the Company’s services must be above 18 years old.

20.3 The Customer agrees that all data submitted in the forms sent to the Company are truthful and accurate. The Customer also does not knowingly violate the rights of third parties. In case of legal entities, the Customer binds the particular legal entity.

20.4 From the use of websites of the Company, it is presumed that the Customer agrees to all terms written in the present page and the reading of the present text is required before the use of services from the Company and the submission of any order of products or services. Additionally their consent and the unreserved acceptance of the written terms, is expressed, confirmed and declared responsible by clicking the link “I have read and agreed to the Terms of Use” or any other way which can lead to use or service order or use of Company websites and considered their signature on the present text.

20.5 The Company provides the Customer with third party software depending on the ordered service. The terms of use of such can be different from the Company’s terms of use. The Company Customers are bound by all terms of licenses relating to third party software and must accept them. The provision and offer of third party software is not part of Company software. The Company cannot provide support or guarantees in regards to its use and function.

20.6 Every electronic service order is sent to the Company through the internet, if, and only if, the Customer has previously unreservedly accepted the previously noted terms of agreement, as further proof that the Customer received full knowledge of the terms and unreservedly agreed with such.

20.7 The Customer agrees that for any dispute arising between the Customer and the Company, greek law shall be the applicable law and the pertinent courts for resolving such dispute will be the Courts of Heraklion, Crete. The Company has the right to change without warning but with later notification of Customers, the Terms of Use of the present Service Provider Agreement.

20.8 The terms included in the present, replace any other agreement or arrangement between the Customer and the Company, verbal, written, or of other way, including potential declaration from some Company spokesperson. The Customer accepts that there can be further terms for use of certain services, like for example the corporate or Reseller service.

21.1 In case you wish to contact our company for information or assistance, you can use any of the following contact methods:

- Telephone: Contact us at +30 215 215 5000 from landline or mobile.

- Live Chat: You can contact us through Live Chat by clicking on the relevant icon that appears below and to the right on the Company's website https://www.papaki.com/en.

- Ticket: You can also open a written ticket through your Papaki account here.

- Knowledge Base: You can also find information about the company's services in the Knowledge Base. Use keywords and find articles and information about products, tutorials and helpful tips.

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