1. Contractual framework 

This Service Order (“SO”) forms an integral and essential part of the General Terms and Conditions of Service (“GTC”) of ENARTIA Single-Member S.A. and sets out the specific terms for the provision of the Social Media Hub (Metricool) service (the “Service”) to the Customer. Capitalised terms have the meaning given to them in the GTC. 

GTC: https://www.papaki.com/oroi-xrisis/?lang=en 

The Service is technically provided by METRICOOL SOFTWARE, S.L. (the “Provider”), a team.blue group company, and is made available by Enartia. The commercial offer displayed on the Website and/or during checkout forms an integral part of the Agreement. 

By ordering or using the Service, the Customer also accepts the Metricool Terms, available at: https://metricool.com/legal-terms/ 

The Provider Terms govern, in particular, the technical operation and permitted use of the Service. In the event of conflict, the Order and this SO prevail in respect of the Service-specific terms, and the GTC prevail in respect of the contractual relationship between Enartia and the Customer, subject to mandatory law and consumer rights. 

2. Definitions and Service description 

“Service” means the Social Media Hub services technically provided by Metricool and made available for purchase by Enartia, as described in the Order and commercial offer. Features may differ from those offered directly by Metricool. 

“Minimum Term” means the minimum period of twelve (12) months for which the Service may be purchased after acceptance of the Order, unless otherwise stated in the Order. 

Depending on the selected plan, the Service enables connection and management of social-media accounts and other supported channels, content scheduling and publishing, and analytics, reporting and monitoring features. 

3. Order, activation, term and payment 

The Service may be ordered through Enartia’s Website or Control Panel and is activated after successful completion of the Order and, where applicable, payment. The minimum initial term is twelve (12) months, unless otherwise stated in the Order or commercial offer. 

Fees, plan features, usage limits, term and renewal method are those displayed in the Order and the applicable commercial offer. Payment is made in advance for the initial period and each renewal. 

Renewal, cancellation and any right of withdrawal are governed by the Order and the GTC. Non-use of the Service does not constitute cancellation. 

4. Support 

Initial support is provided by Enartia through the support channels available on the Website or in the Control Panel. For specialised technical matters, Enartia may cooperate with or refer the Customer to the Provider. 

5. Use of the Service and Customer obligations 

The Customer must use the Service in accordance with applicable law, the Metricool Terms and the terms of connected platforms. The Customer is solely responsible for content created, scheduled, published or analysed and for holding all necessary rights, licences and approvals. 

  • Protect account credentials and connections. 
  • Not infringe third-party rights, advertising rules, intellectual property or social-network rules. 
  • Verify scheduled content and reports before use or publication. 

6. Data and data protection 

Use of the Service entails processing of data under the Metricool Terms and Metricool’s data-protection policies, including data obtained from connected accounts and platforms. 

The Customer is responsible for the lawfulness, accuracy and quality of data submitted to the Service and for providing required notices and obtaining any necessary consent or other lawful basis. Where Enartia processes personal data on the Customer’s behalf, the applicable Data Processing Agreement applies where required. 

Privacy Notice: https://www.papaki.com/privacy-notice/?lang=en 

7. Expiry, cancellation and data deletion 

Upon expiry, cancellation or termination, access ceases. All related account data, including files, reports, documentation and logs, may be deleted within thirty (30) days, unless a different retention period is required by law. The Customer must timely export any data it wishes to retain. 

8. Availability and liability 

The Service is provided “as is” and “as available”. Subject to mandatory law, Enartia does not warrant that the Service will be uninterrupted or error-free or that its results will meet any particular purpose or expectation of the Customer. 

Enartia is not liable for acts or omissions of the Customer, incorrect configurations, unauthorised use, Customer content or data, third-party services, or interruptions and changes attributable to Metricool. The liability limitations and exclusions in the GTC apply in full. Nothing in this SO excludes liability that cannot lawfully be excluded or limited. 

9. Final provisions 

Enartia may modify or discontinue specific Service features or plans where required by Provider changes, technical or regulatory requirements, or the commercial offer, in accordance with the GTC and applicable law. 

This SO and the Agreement are governed by Greek law. Jurisdiction lies with the courts specified in the GTC, subject to mandatory consumer-protection rules.